CompuCom - The blind leading the blind. | Glassdoor
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There are newer employer reviews for CompuCom

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Helpful (5)

"The blind leading the blind."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Systems Administrator in San Jose, CA
Current Employee - Systems Administrator in San Jose, CA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at CompuCom full-time (More than 5 years)

Pros

1. Tuition reimbursement was a nice benefit that I was able to take advantage of.

2. If you are looking to break into the workforce Compucom will most likely give you that opportunity.

Cons

1. No pay increases. The only way you will see a pay increase if if you move up the chain of command. Even then, the bump in pay is far below market rate.

2. Human resources - They seem to be there only to enforce the company heavy hand. Rarely will they deal with issue as the people in HR are either overworked or covering for someone who is incompetent.

3. Management - They make it out to the field maybe once a year to show their face. Typically it is around December to say how valued we are and provide lip service. But when real issues are brought up they either ignore them or say they are currently looking into the issue. rarely do they provide a solution.

4. Recognition - Typically this falls onto the shoulders of the on-site lead to award "points" for kudos. Unfortunately the points have to be accumulated and submitted for gift cards. The value of which are so low they are perceived to be worthless. That being said, the employee rewards process they have come up with are non-functional just from a process standpoint. Perhaps that is on purpose so they don't have to reward employees.

5. Workload - Management does nothing to address the workload issue. As long as corporate is getting their money, burn-out is an accepted factor in Compucom's business model.

6. Advancement - From what I have seen at multiple locations, Compucom does not reward the technical people with advancement opportunities. Usually they give these slots to people who are versed in paper-shuffling and delegating.

Advice to Management

Interface with your employees. Do things to show they are valued. Pay employees a reasonable salary. Most employees could care less what new customer contract you landed. If we were stockholders that might matter to us.

Quit using the economy as an excuse to not pay to scale. Also quit using the excuse that you have "extended a contract" to not give deserving employees merit increases. If not all you will have is bottom feeders when the economy picks up.

Other Employee Reviews for CompuCom

  1. Helpful (2)

    "A mixed bag depending on how you look at it. Make sure you negotiate your salary properly at hiring.(Do your research!)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Desktop Engineer Team Lead in Chicago, IL
    Former Employee - Senior Desktop Engineer Team Lead in Chicago, IL
    No opinion of CEO

    I worked at CompuCom full-time (More than 10 years)

    Pros

    Independent work environment, quarterly bonuses, Management is willing to assist with any difficulties that may arise. Depending on your personality you can rise up and lead but you have to make the effort. Ownership, follow through and proper communication skills are key components in order to make an impact and be noticed. Don't be scared of Management. Go to dinner and spend as much time as you can with Management when they are in town!

    Cons

    No raises for quite a while, Certain internal processes can be cumbersome. In particular the internal asset management system. Understaffed sites struggle with added work loads and outdated process measuring procedures.

    Advice to Management

    Train techs to be more proactive and more cohesive as a unit by showing more presence and guidance at the sites. Encourage techs be comfortable in communicating with management about changes/suggestions to improve workflow/processes. Evaluate onsite processes and visit sites quarterly.


  2. Helpful (1)

    "Good benefits, lousy pay increases."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Integration Analyst in Milwaukee, WI
    Current Employee - Systems Integration Analyst in Milwaukee, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CompuCom full-time (More than 8 years)

    Pros

    The benefits are great for a contracting company. They work hard to keep you working for them when your job changes.

    Cons

    The company line is that ANY job change is a "lateral move" and not eligible for a pay increase. Salary's have been frozen since 2009. No CoL increases at all.

    Advice to Management

    Need to negotiate better rates with employers so they can keep their top talent. Or else you'll just see more and more on-shoring.

There are newer employer reviews for CompuCom
There are newer employer reviews for CompuCom

See Most Recent

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