Concentra - CST - Good experience for an entry-level job but not much else | Glassdoor
There are newer employer reviews for Concentra
There are newer employer reviews for Concentra

See Most Recent

"CST - Good experience for an entry-level job but not much else"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Referral Coordinator in Plano, TX
Former Employee - Referral Coordinator in Plano, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Concentra full-time (More than a year)

Pros

Decent pay for the work
Routine and a few choices on schedules (7-4, 8-5)

Cons

complete absence of transparency or communication (twice (!) during the 15 months I worked here, I went to a meeting and found out I was on a different team with a different supervisor starting that day..)
unprofessional environment / coworkers (worked with people who cursed, talked about their sex lives LOUDLY in the break room, etc)
managers who had no right to ever be in a managerial position (a supervisor should absolutely never mention how many miscarriages she's had during a "get-to-know-you meeting"...or the fact that she thinks she has "no future" at the company...)
promotions based on anything but skill. the best workers (objectively, by the numbers) never got promoted while several people who could barely do their job (but were male and thus probably easier to manipulate by conniving female supervisors...) were promoted.
monotony: it takes a few weeks to get the job "down" and then you could do it in your sleep

Advice to Management

Please stop throwing around buzzwords like transparency and openness until you are ready to provide it.

Other Employee Reviews for Concentra

  1. Helpful (5)

    "Area Operations Management in Cincinnati fake and not real with staff. Area ops directors say one thing and do another."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Operations Director in Cincinnati, OH
    Current Employee - Center Operations Director in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Concentra full-time (More than 10 years)

    Pros

    MA's, Docs at the clinic are great. Regional Medical Directors and Physicians are awesome. Best part are the physicians

    Cons

    Area Ops Directors don't support staff. State that they will do one thing/ they do something else. They have many outstanding staff that did not get paid shift diff for nights and evenings. Didn't communicate this was happening. Terrible communication. If you don't get along with the ops click even if you are doing your role and uncovering issues for the betterment of the company; they will tell you that "you are not transparent, that you are not doing your job or truthful." The truth is if you are truly talented and want a progressive career and don't talk like a "valley-girl"; you won't go far in this company in the Cinci Oh midstates area.

    Advice to Management

    Wake up and look at the Area ops directors. They tell you one thing and do another and blame their first line leaders. Not paying staff is wrong. Turning staff and directors against each other is wrong. Having other leaders spying and giving reports to the team is wrong. Get rid of your poor leadership that are "puppets" and just say "yes and agree with the area ops team just to keep them quiet." Hire some folks that will really make a difference in the competitive market. The area ops directors will retaliate on their staff and turn it around on you. It is laughable!


  2. Helpful (2)

    "IT Department has low morale and has high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nerd in Addison, TX
    Current Employee - Nerd in Addison, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Concentra full-time (More than a year)

    Pros

    They are owned by Humana, which is a company with deep pockets, so, the company will not go out of business soon. HQ is on beltline, so there are many lunch options.

    Cons

    IT department morale is crazy low. Leadership positions from the CIO down to IT managers have left in the last year. Many employees are hired and then leave within a year because it just sucks here. Humana is officially taking over all IT hardware positions and moving them to Louisville, KY.

    For the BI department specifically, the business end-users berate and belittle the technology resources.

    In general, getting two departments within IT to work together on a common goal or project is a feat of politically maneuvering, not a standard operating procedure.

    Many IT departments, whose manager's have left, are having those positions filled by long-time Concentra folks who are either bully's, losers or otherwise obviously part of the reason morale is so bad in the first place!

    IT Executive leadership does not take a holistic approach to the technology stack, they let business folks decide what packages and technologies they hear are pretty cool or the latest "hot new thing!"

    A lot of Humana folks have come over to leadership positions here and they clearly think know more than anyone at Concentra. Sadly, they probably do! They probably know the details of how and when the Concentra IT department will be gutted and replaced by Humana!

    Cube sizes are insultingly small for the IT floor.

    The corporate culture is bad. I've been here a year and have not had a conversation with people who sit 15 feet from me! When you're walking in the halls and you make eye contact with someone, smile and nod a small hello, they will literally look away! OMG!

    Advice to Management

    Just hurry up and send the IT department to Humana!

    Everyone knows it's coming, how about setting up agreements with folks to stay on for a little bit longer, for a little bit more money, then let them go on a specific date?

There are newer employer reviews for Concentra
There are newer employer reviews for Concentra

See Most Recent

Work at Concentra? Share Your Experiences

Concentra
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or