Concentrix - Humiliation in the workplace | Glassdoor
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There are newer employer reviews for Concentrix

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Helpful (4)

"Humiliation in the workplace"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Tele-Prospecting Representative in Rochester, NY
Current Employee - Tele-Prospecting Representative in Rochester, NY
Doesn't Recommend

Pros

They offer a 401K matching program

Cons

In my short tenure at Concentrix, I have seen a complete lack of true leadership. Sales Managers and Program Managers show a complete lack of respect for employees. I have seen managers "coach" employees on their performance in public and cause disruption in the work areas. There is a serious lack of professionalism in the middle leadership.

Other Employee Reviews for Concentrix

  1. Helpful (5)

    "Joke? I think not."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Phoenix, AZ
    Current Employee - Call Center in Phoenix, AZ
    Doesn't Recommend

    Pros

    The people I work with are like a family to me. We all try hard to look out for each other and make sure that everyone is taken care of.

    Cons

    The center is dirty. The management is so far past a joke that it is not even funny. The pay is below par. There is no growth opportunity. The center is run like a 3 ring circus. The benefits package is pathetic for the most part.

    Advice to Management

    Its time to take a step in the right direction and turn things around. Employees are unhappy and lacking what they need the most some support and guidence. Heed my words if things don't change you will loose your phoenix call center and all the employees that have deticated there time, effort, and skill into keeping it alive.


  2. Helpful (3)

    "I felt like Bill Murray in the movie Groundhog Day"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Account Manager in Pittsford, NY
    Former Employee - Telephone Account Manager in Pittsford, NY
    Doesn't Recommend

    Pros

    - Develop sales experience
    - Sometimes randomly got a bonus for hitting certain call metrics
    - Lots of interesting and friendly people to work with
    - Managers were encouraging and friendly to work with
    - If you can read a script your hired

    Cons

    - Kept Badgering the same clients day after day saying the same script.
    - Bonus structure changed monthly
    - Irritated customers complaining of constant calls
    - Required to make at least 96 calls a day with some reps only having a total of 600 clients meaning they would call customers once a week selling the same products
    - Had to read a script which limited ability to be a true sales person
    - If a customer orders office supplies once a year there is no need to call them once a week.

    Advice to Management

    Review each reps book of record and make sure each client has at least 2,000 contacts. Get rid of the script, and actually have customers who need Account Managers.

There are newer employer reviews for Concentrix
There are newer employer reviews for Concentrix

See Most Recent

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