Condeco - Inside Sales | Glassdoor
  1. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Condeco full-time for less than a year

    Pros

    Great environment in NY Office, good incentives and amazing support from co workers. A great thing is that the product is so well developed that it makes life easier when solving new clients’ issues/needs. Great location as well, I honestly love my job!

    Cons

    I started working for Condeco in 2019 and have no cons thus far.

    Condeco2019-03-10

    Condeco Response

    April 29, 2019Human Resources & Development Director

    Thank you for your feedback. I am glad that you are enjoying your new role with the business. Please feel free to discuss any issues that do come up with your manager.

Other Employee Reviews

  1. Helpful (5)

    "Narrow minded and unrealistic working culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Condeco full-time for less than a year

    Pros

    Opportunity to work for a Global organization with high profile clients. Company invests in innovation on an annual basis to further develop and improve on its technology.

    Cons

    Disorganized Archaic internal applications Company is over promising and under delivering to clients as well as employees Poor communication internally Poor employee training Low morale Leadership is negative and catty

    Advice to Management

    Hire separate HR reps for each location. Stop placing all the emphasis and focus on the UK office. Invest not just in the technology to sell clients but also in the systems and applications the employees use internally. Everyone needs to be on the same page.

    Condeco2019-04-26

    Condeco Response

    April 29, 2019Human Resources & Development Director

    Thank you for your constructive feedback. The company strive to deliver to our employees in all areas, but in your case it would seem that we have been wide of the mark, For this I can only apologise. Please feel free to contact me at andrew.mason@condecosoftware.com for a confidential discussion.

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  2. Helpful (4)

    "Poor Leadership And Product, Decent Office Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Condeco full-time for more than 3 years

    Pros

    Office Culture (The only reason why this isn't a one star review): -Your office-mates in New York are all decent, good people who you will have fun with. -Local Management is relaxed, reasonable, and realistic. You can enjoy a good work/life balance as long as you get work done. -Great location, heart of midtown that is easily accessible from all boroughs and many great restaurant options. -Executive... Management is clueless and indifferent, so you can get away with a lot as long as they're not visiting. -Talented and skilled people will find that the work is very easy. Skills: -Product has lots of issues, so you will have lots of opportunity to hone-in your customer facing skills, since they are usually very angry. -Lots of opportunity for travel to interesting places.

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    Cons

    Absolutely NO respect for employees: -Very low compensation and benefits. Salary is lower than industry standard, insurance options are bottom of the barrel, and there is no 401k match. -Sudden and frequent reduction in holidays and travel reimbursements. Higher-ups will cut every corner possible to save a penny. Ridiculous and disrespectful. -Mass lay-offs occur frequently and without warning. Entire... knowledge bases are lost and the workloads of many are dumped onto the few remaining people. After realizing that they've made an enormous mistake, management will hire replacements, but somehow manage to hire generationally-untalented personnel that should not have been given a chance. -Executives are not interested in genuinely listening to feedback or criticism from employees. As a result, there is rarely any improvements to your predicaments. The problems you have on your first day will exist on your final day. -Don't even think about asking for a raise, find it at a different company. Subpar Product -Most of the time is spent troubleshooting and documenting bugs, then coming up with work-arounds to create some semblance of a working product. -Products are released to market prematurely and have significant number of bugs as a result. -Expectations are unrealistically set by the sales teams, so customers are left anticipating a solution that can't be delivered. -Even if customer expectations are reasonable, the product just doesn't work that well, as it is very slow and inconvenient. As an employee, this is not a product you can believe in and you have no desire to put in any effort. -Not an end-user friendly product. Customer-side managers or executives often purchase the product without consulting their end users. End-users then find out that they hate the product and don't want it once it is rolled out. -Industry just needs one competent competitor to drive Condeco out of business. Mundane, Meaningless work: -Meeting Room Scheduling. This product offering is a solution to a problem that shouldn't really exist. Meetings are the single biggest waste of time in the modern day work place, and your job is to help facilitate them. You will not find any fulfillment or purpose here. You contribute nothing meaningful to the world. -The product itself is poorly conceived and executed. Most of your day is spent getting yelled at by (rightfully) angry clients. And if they're not angry, they're technologically illiterate so that's just as bad. -Any interesting tech work is being outsourced to India. The consultant role is now a glorified Customer IT support role whose main responsibility is to travel to client sites and manually flash hundreds of faulty devices. Aside from the toll it takes on your sanity, it is also physically unpleasant, as you have to crouch under desks and dig through a bunch of wiring. The devices are designed in such a way that they need to be opened to update and in order to open them you rely heavily on your fingernails, so they take a beating. Baffling Executive Leadership: -To put it politely, the executive team are a bunch of used-car salesmen who are lucky that gullible customers think that British accents translate into credibility. -The company benefits from being in an uncrowded industry, therefore it can stumble its way into revenue and survive despite its repeated bad decisions. -Despite being a software company, a lot of people in the C-level are barely computer-literate. -Executive leadership are bean-counters that ignore big picture or any long-term implications. Decision making for them is an immediate math problem and it seems like they disregard all context or future consideration. -Ultimately, the whole work burden falls entirely on few technical/client facing roles, who quickly become overworked and quit. -Endless cycle of mass-layoffs, reorganization, hiring under-qualified people, all the while bleeding the actual contributors who are sick of this process. Bull in China shop approach to decision making.

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    Advice to Management

    Quit the penny-pinching and stop being shortsighted. Stop treating your employees as expendable assets, they're the ones propping up the company while the executives are patting theirselves on the back because they lucked into a profitable situation. Invest in proper QA procedures so that you're no longer deploying faulty and broken products to customers,

    Condeco2019-04-16

    Condeco Response

    April 29, 2019Human Resources & Development Director

    Thank you for your extensive feedback. I will look at each point that you have raised, look into them and take them forward to the senior management. if you would like to discuss these points in greater detail please feel free to contact me at andrew.mason@condecosoftware.com for a confidential discussion.

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