Employee Review

  1. 3.0
    Current Employee, more than 5 years

    At least it's legit...

    Sep 14, 2018 - Customer Service Representative in Cary, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's a real company, been there for years, it's not that bad once you get used to the real world. They mostly just want you to show up. That's all ya gotta do. Show up on time and do your best and it's a good income stream

    Cons

    Their incessant need to clamp down on you with ridiculous, silly, and pointless rules that have no effect on the job.

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    3 people found this review helpful
  1. 5.0
    Current Employee, more than 8 years

    Call Center

    Jun 16, 2021 - Eligibility Specialist in Marion, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, benefits, training, management.

    Cons

    Required rate per hour work determines your pay.

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  2. 2.0
    Current Employee, more than 3 years

    I can’t get out of here soon enough

    Jun 10, 2021 - Project Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home opportunities are plentiful.

    Cons

    The leadership is very weak and seems like we have a new senior leader org structure every other month. Long hours are expected, if you work here you are expected to put in 12-14 hours/day and you are expected to be available to work even during your scheduled PTO. This isn’t just a thing where you put in long hours for a few days to make a last push to close out a deadline, this IS the expected norm. You will have no work/life balance, it will be all work during the week and some weekends. The pay gaps are wide for the same roles and you will never get a raise. The company has been in a wage freeze for over 2 years now. There is very high employee turnover due to demoralizing working conditions, so we are constantly in a re-training mode. To sum it up, long hours, low or non-competitive pay, ineffective leadership, and low morale inducing conditions.

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