Consumer Cellular - It's not as bad as others | Glassdoor
There are newer employer reviews for Consumer Cellular
There are newer employer reviews for Consumer Cellular

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Helpful (2)

"It's not as bad as others"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative II in Portland, OR
Current Employee - Customer Service Representative II in Portland, OR
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Consumer Cellular full-time (More than a year)

Pros

Friendly environment, very little office drama, good starting pay.

Cons

Absolutely no advancement outside of the call center chain of command. Constantly changing expectations.

Advice to Management

Pay attention to employee concerns. We are not all idiots. When you solicit questions at company meetings, give real answers instead of pretending not to be aware of an issue or saying that it isn't an issue. Stop pretending that this is the same place it was 2 years ago, things have changed.

Other Employee Reviews for Consumer Cellular

  1. "Easy very easy paycheck."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Consumer Cellular full-time (Less than a year)

    Pros

    Easiest job you will ever have. If you are looking for just a paycheck until you find something better this is the perfect place for you!

    Cons

    Commission is terrible. I sold 116 phones only got a couple hundred in commission. I come from the retail said if I sold that many phones that would be a couple thousand in commission.

    It's really easy to be fired. For example if you take more calls per hour than the avg rep they will monitor every single call. If you aren't perfect on all the calls they monitor you will get fired even if you have high call quality scores.

    Don't expect this to be a career path.

    Advice to Management

    Get everyone on the same page. Make selling worth it by increasing commission.


  2. Helpful (1)

    "A company that cares for the employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Portland, OR
    Current Employee - Customer Service Representative in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Cellular full-time (More than a year)

    Pros

    They pay for your health insurance, and you get free cell phone service

    Cons

    It can get really frustrating trying to explain to an 70-80 year old person how to use a smart phone over the phone.

    Advice to Management

    Allow employees to have a little more heads up when new phones become available for purchase.

There are newer employer reviews for Consumer Cellular
There are newer employer reviews for Consumer Cellular

See Most Recent

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