Container Store - Big Changes in Company Protocol & Culture Leads to Long-Term Employees Becoming Demoralized, Leaving | Glassdoor
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Helpful (3)

"Big Changes in Company Protocol & Culture Leads to Long-Term Employees Becoming Demoralized, Leaving"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Full Time Sales in Pasadena, CA
Current Employee - Full Time Sales in Pasadena, CA
Recommends
Approves of CEO

Pros

The Container Store always makes Fortune's 'Top 100 Companies to Work For' list, and it's well-deserved. If you are going to work in retail, this should be your mecca. It's prestigious for good reason. Most full-time employees (Sales or Visual), really feel like they're part of a caring family. Many companies may say that they have a family atmosphere in the workplace, but none of them make the grade. The optimistic company culture that TCS manages to instill into it's employees in mind-blowing. TCS says they only hire the best - statistically they hire only around 10% of the candidates that they interview. If you can make the leap to Middle- or Upper- (store-level) management, your peers will be competent, resourceful, and overall POSITIVE, something I have yet to encounter at another employer. You can also look forward to a full 2 weeks of ongoing training every year, which has some great upsides. People that stick around learn all aspects of the business. You could swap any seasoned full-time employee with the GM for a day and things would probably run pretty smoothly. The benefits offered are also great, dollar-for-dollar 401K matching, paid vacations, etc. The dress code (or lack thereof) is nice; no suit required, even district managers come to work in a T-Shirt and Jeans. Also, you can definitely advance quickly if you work hard and persevere, not that you'll get paid for those promotion, but I digress...

Cons

The hiring process is grueling - If you're looking for a full-time position, you can expect: a group interview, followed by two or three 1-on-1 interviews, followed by an interview with a General Manager, followed by a drug test, followed by an offer. And good luck finding a full-time opening advertised, TCS prefers to hire part-time (or 'prime-timers' as they call it) and make you earn your salt. And that's just fine, unless you want to be able to pay your rent. Also, the aforementioned company culture can get to be a bit much. Sometimes positivity prevails good business sense, and this might become aggravating to like-minded ambitious coworkers who want to see the company succeed, not wear a rubber bracelet that says, "Front and Straighten" (not joking!). Additionally, in late 2008 word came down the pipeline that a company-wide 'raise-freeze' was going into effect and would stay in place until the economy stabilized; which gives you no reason to work hard at what you do as you know you'll never get the raise you deserve. Lastly, it doesn't matter who you are (prime-time, full-time, sales, visual, manager, AC, IC, GM, whoever), get ready to clean the bathrooms each and every night. TCS does not outsource bathroom cleaning - I am not joking. Enjoy your daily dose of humility, as everyone pitches-in to keep the TCS family afloat.

Advice to Management

For years, higher-ups at TCS said that it would never sell the company, but it did just that. Goodbye automated compensation advancement, hello spiffs and sales contests you'll never win. Remember when hard work amounted to better pay?

Other Employee Reviews for Container Store

  1. Helpful (3)

    "What once was quality, is now "just another retailer"!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Sales - Part Time in Dallas, TX
    Former Employee - Visual Sales - Part Time in Dallas, TX
    Doesn't Recommend
    Approves of CEO

    Pros

    Employee Discount and the employees that become your friend are the best things about The Container Store.

    Cons

    Management only cares about the numbers these days. They are being pushed so hard to keep labor down so low that it is no longer the great Container Store that most of us remember. I visited the store today and found only 5 people working; General Store Manager and another Manager gossiping down the isles avoiding customers, two other employees were on the registers and one person left to tend to customers. This place is not what it once was.

    Advice to Management

    Why don't you just lay people off instead of making them leave, you are loosing their respect by cutting them to three hour shifts. You want your employees to know the products, then quit hiring new people to work three hour shifts and just figure out a way to keep the good ones that are still hanging in with you.


  2. Helpful (1)

    "Not really your average retailer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prime Time Sales in Cherry Hill, NJ
    Former Employee - Prime Time Sales in Cherry Hill, NJ
    Recommends
    Approves of CEO

    Pros

    Great on the job training, good health insurance, open communication is encouraged, good pay compared to the average retailer (but then you're expected to do a lot more than your average retailer)

    Cons

    The managers can be a little un-understanding, like when you need time off for work due to personal issues (sickness, pregnancy, etc.). The full-time employees seem to be favored over the part-time, or prime time-as TCS would like to call it.

    Advice to Management

    Please be more understanding, do not make your employees talk to EVERY person that walks into the store, its unnecessary and extremely annoying on both the customer and employees part.

There are newer employer reviews for Container Store
There are newer employer reviews for Container Store

See Most Recent

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