Container Store - A decent place to work or start a career in retail | Glassdoor
There are newer employer reviews for Container Store
There are newer employer reviews for Container Store

See Most Recent

Helpful (4)

"A decent place to work or start a career in retail"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Hallandale Beach, FL
Current Employee - Sales Associate in Hallandale Beach, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at Container Store part-time (More than a year)

Pros

Discount off store merchandise is 40% (gift-cards too!)
Training is abundant -- they spend a lot of time training you on how to sell
Casual wear (jeans and t-shirts)
Schedule is posted 2-3 weeks out
This location has some great employees that are fun and truly nice
Above average pay to start in retail
Decent part time benefits -- 401K, dental, vision, health ins and EAP
Great Culture (in theory) -- Their 7 Foundation Principles are pretty solid.
Communication is pretty good -- they only have like 55 stores so still pretty small company.
Great products -- ELFA is a well made product and designed very well
In FL -- a lot of opportunity -- 3 new stores in 2013

Cons

They don't promote from within -- all full time employees in this location are hired from outside -- there is no incentive to work hard and be rewarded with a promotion
high turn-over -- one day your friend is there and the next day they are gone?
managers have favorites - corporate lingo types --"OK HAL Team, lets do it -- lets SELL SELL SELL"
no commission -- you can sell a $10,000 ELFA closet and make only $30 bucks! (but you feel good about helping someone design their DREAM CLOSET for more money than you will make in a year selling closets!)
privately owned company -- no stock purchase - no incentive if company performs well
no shift differentials -- work a shift unloading a truck from 9pm to 1am and make the same as the person standing at a cash register for 3 hours from 12pm to 3pm.
constant PRESSURE to sell ELFA -- CONSTANT focus on meeting unrealistic sales goals DAILY!
strong culture - to some outsiders at first it can seem like a kool-aid drinking cult!

Advice to Management

Share the wealth with those who actually "run" the store and make it work. Promote from within. Give long term incentives to those who want "grow" with the company. Have store management team learn what true leadership is and how to gain the respect of their employees through ACTION. LEAD by example.

Other Employee Reviews for Container Store

  1. Helpful (6)

    "Above Reproach - NOT!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Visual Sales in Los Angeles, CA
    Former Employee - Full Time Visual Sales in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Container Store full-time (More than a year)

    Pros

    Employee discount is good.
    Elfa products are very nice.
    Initial training is good.

    Cons

    A closed mouth culture. There is a "don't tell" reality going on at a "communication" oriented company that is prevalent behind the scenes. Maybe I'm naive. Perhaps, a smaller company can control things from getting out of hand before it becomes viral while a larger one must contain & maintain the air of exclusivity.

    Don't be fooled. The Container Store is on the list of the "Top 100 Companies to Work For" because the form is filled out by mostly new hirers (of course, the long term staffers fill it out too). It's the nature of retail, a lot of turnover. At the beginning, we were all wide eyed and excited about the new job. We all know that retail is the best solution for students who need a temporary gig and for the dependable, mature employee who doesn't need to work (retract... these days, most people need to work in this economy). For many others, it's a dead end job. If you think, "I'll work hard, take on more responsibility and move up", it doesn't work that way. No matter how hard you work and how efficient you are, you may get a verbal "good job" but it won't be reflected in a discernible raise or move up in position. It's too bad because The Container Store used to hire great people. Now, they hire good ones to not so good.

    In my experience, I noticed so many long time employees moved on once a better opportunity came along OR changed their perspective of their job. They would have made great managers.

    No Communication
    Limited upward mobility (if you can wait 3+ years for full time or 5-8 years for mgt - no promises)
    Obvious Favoritism
    Staffed Inappropriately

    Employees are affected by all of the above.
    Customer Service is affected by all of the above.
    Ultimately, customers are affected.

    Advice to Management

    Communication is critical. Concentrate on factors that affect the morale of your whole staff. Forget the mundane. Leadership flows when employees see you're part of the team. Being in the office stops the flow cold! What's more important than sales (since that's the main goal now)? Get out on the floor and be a leader that flows with the prime timers and full timers and the customers. And no, 10% floor time doesn't count.


  2. Helpful (4)

    "Cult- stay away!"

    Star Star Star Star Star
    • Career Opportunities
    • Senior Management
    Former Employee - Sales Associate in Rochester, NY
    Former Employee - Sales Associate in Rochester, NY

    I worked at Container Store part-time (More than a year)

    Pros

    They have one of the highest hourly pays for sales associates and a month long training/orientation where you learn every single aspect of the company.

    Cons

    There are fake people who put on a show with customers and then act miserable behind closed doors. When you need a day off you need to request it a month in advance or find someone to switch hours for you- as a part-timer who has the time to track ppl down to take your hours?? There is no real teamwork- if you ask a question you get treated as a reject. Management is never on the sales floor- always behind closed doors apparently "working"...they expect you to do weekly voicemails to them to tell them about your experience for the week- waste of time!

    Advice to Management

    Stop acting like you are part of a secret society. Stop acting as if you are really working- doing schedules should not take 8 hrs.


There are newer employer reviews for Container Store
There are newer employer reviews for Container Store

See Most Recent

Work at Container Store? Share Your Experiences

Container Store
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or