Container Store - Cult-like atmosphere, High turnover, Must be "Container Store Obsessive" to ever move up in this company | Glassdoor
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Helpful (2)

"Cult-like atmosphere, High turnover, Must be "Container Store Obsessive" to ever move up in this company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales, Visual Sales in Raleigh, NC
Current Employee - Sales, Visual Sales in Raleigh, NC
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Container Store part-time

Pros

Ok starting pay compared to other retail stores
Somewhat positive, upbeat co-workers
40% Employee Discount
Customer base is a lot nicer than shoppers at other retailers

Cons

TCS has a "cult-like" atmosphere. Don't ever expect to be promoted unless you're willing to spend every waking moment of your life completely consumed by this place.

You have to "play the game" in order to get hours. Just being an awesome employee doesn't get you as far as it should.

Management hardly leaves their offices and rarely contributes to sales. They have no problem pushing you and sometimes "lightly threatening" you to makes sales (especially Elfa, Elfa, Elfa) but 99% of the time you won't catch them on the sales floor unless they're "walking the floor" for a visual sales overview.

Super high turnover!!! I really do not understand how TCS continues to make Fortune's Top 100 Co's list. They claim "no lay-offs" but that's only because they have complete control over the number of hrs you work. They never fire anyone because all they have to do is not schedule you. The Raleigh location continually loses great employees and it's because of the way management is treating them and scheduling (or not scheduling) them.

Don't ever give your "point of view" and don't ever question anything TCS or the management does. This is a one-way ticket to getting black-balled hours.

There is no schedule consistency for P/T employees. Once it seems like your schedule is becoming somewhat regular, they completely change it. Employees who go to school or have children are the one's who suffer the most.

TCS is not as much about their employees as they claim to be. My advice - keep your F/T or P/T job and if you plan on working here, do it for the discount and not for any other reason.

Advice to Management

Store Managers need to take ownership. They need to set great examples by being on the sales floor instead of leaving 9 minute voice mails about why Elfa sales are down and why Elfa designers can't design Elfa closets anymore, and why Elfa this, Elfa that, Elfa Elfa Elfaaaaaaaa . . .

DFW managements needs to wake up! Please pay attention to what's happening in your stores. Kip, Garret and Melissa you need to open your eyes and realize that what's keeping this company afloat is the "little people" P/T employees. Your store management is not living up to your expectations and they've somehow mastered the art of leading you to believe that they are. This is not only happening in the Raleigh store - I've read other Glassdoor reviews, and the story remains pretty consistent. When the writing is on the wall, how can you continue to turn your heads???

Other Employee Reviews for Container Store

  1. Helpful (5)

    "Communication is Leadership...but only if you are communicating what they want to hear."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prime Time Sales in Indianapolis, IN
    Current Employee - Prime Time Sales in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Container Store part-time (Less than a year)

    Pros

    Fun people to work with. An active environment. Customers are generally friendly and fun to get to know.

    Cons

    The environment is supposed to be open and accepting of communication. Others have mentioned being "blacklisted" if they give unfavorable opinions - cutting of hours, ignoring schedule requests, the cold shoulder from full-timers. I have spoken up recently and am now fearful of being blacklisted, too.
    Also, there is no break from the sell, sell, sell pressure.
    Employee first seen as a propaganda tool, not as a true belief in practice.

    Advice to Management

    Treat part-timer's like adults and lay off micromanaging us. The more invasive you are the more tense we are and therefore our performance suffers. If you would lay back and allow us to do our job, we could relax and I'd bet our numbers would be better.


  2. Helpful (4)

    "A decent place to work or start a career in retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hallandale Beach, FL
    Current Employee - Sales Associate in Hallandale Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Container Store part-time (More than a year)

    Pros

    Discount off store merchandise is 40% (gift-cards too!)
    Training is abundant -- they spend a lot of time training you on how to sell
    Casual wear (jeans and t-shirts)
    Schedule is posted 2-3 weeks out
    This location has some great employees that are fun and truly nice
    Above average pay to start in retail
    Decent part time benefits -- 401K, dental, vision, health ins and EAP
    Great Culture (in theory) -- Their 7 Foundation Principles are pretty solid.
    Communication is pretty good -- they only have like 55 stores so still pretty small company.
    Great products -- ELFA is a well made product and designed very well
    In FL -- a lot of opportunity -- 3 new stores in 2013

    Cons

    They don't promote from within -- all full time employees in this location are hired from outside -- there is no incentive to work hard and be rewarded with a promotion
    high turn-over -- one day your friend is there and the next day they are gone?
    managers have favorites - corporate lingo types --"OK HAL Team, lets do it -- lets SELL SELL SELL"
    no commission -- you can sell a $10,000 ELFA closet and make only $30 bucks! (but you feel good about helping someone design their DREAM CLOSET for more money than you will make in a year selling closets!)
    privately owned company -- no stock purchase - no incentive if company performs well
    no shift differentials -- work a shift unloading a truck from 9pm to 1am and make the same as the person standing at a cash register for 3 hours from 12pm to 3pm.
    constant PRESSURE to sell ELFA -- CONSTANT focus on meeting unrealistic sales goals DAILY!
    strong culture - to some outsiders at first it can seem like a kool-aid drinking cult!

    Advice to Management

    Share the wealth with those who actually "run" the store and make it work. Promote from within. Give long term incentives to those who want "grow" with the company. Have store management team learn what true leadership is and how to gain the respect of their employees through ACTION. LEAD by example.

There are newer employer reviews for Container Store
There are newer employer reviews for Container Store

See Most Recent

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