Convergent - Bottom of the barrel for your career | Glassdoor
There are newer employer reviews for Convergent
There are newer employer reviews for Convergent

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Helpful (1)

"Bottom of the barrel for your career"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Collections Representative in Augusta, GA
Former Employee - Collections Representative in Augusta, GA
Doesn't Recommend
No opinion of CEO

I worked at Convergent full-time (Less than a year)

Pros

Co workers were fun. schedule was great

Cons

Where to begin? This place is basically the final rung on the ladder of call centers. They will hire basically anyone. The job is making payment arrangements for sprint customers. Which in itself is easy. Yet just like any call center they add a bunch of other crap you have to do. For example: counting how many time the customer has called in (while maintaining a conversation), reminding them of their due dates, overages, late fees, asking for their email etc. This would be fine IF THEY PAID YOU TO DO ALL THIS. They start you out at 8.50 and you have the "potential" to get to 10.00....wow. You have to bust your ass to get to 10.00 and usually it doesn't happen. They fire people on a whim. Management sees you as a warm body to knock out calls for their client. I made it through training and then got a real job. I would only recommend this as a bridge to something better or if it's a first job.

Advice to Management

pay people more, 8.50 an hour for all that work is borderline cruel.

Other Employee Reviews for Convergent

  1. Helpful (3)

    "worst job ever"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Montgomery, AL
    Current Employee - Customer Service Representative in Montgomery, AL
    Doesn't Recommend
    No opinion of CEO

    I have been working at Convergent full-time (More than 3 years)

    Pros

    you have a job and that is it.

    Cons

    they do not treat workers well at all.


  2. Helpful (3)

    "Don't care at all."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Augusta, GA
    Current Employee - Anonymous Employee in Augusta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    This staffing company has great training. That's all..

    Cons

    A lot of gossip from leaders about employees on this job.

There are newer employer reviews for Convergent
There are newer employer reviews for Convergent

See Most Recent

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