Convergys - “Back Stabbers. Don't waste your career” | Glassdoor
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There are newer employer reviews for Convergys

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Helpful (1)

"“Back Stabbers. Don't waste your career”"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - TSR in Lake Mary, FL
Current Employee - TSR in Lake Mary, FL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Convergys full-time (More than 10 years)

Pros

None None None None None

Cons

For over 9 and 1/2 years and after earning several customer service awards, every time I asked my team leaders how my job performance was, I was always given a thumbs up, and they stated that all my statistics were within specs.

The stressful conditions that were placed on employees were unbearable at times. People were fired for every type of statistic; from sales to high talk times. On this account, talk time counted as 35% of your grade and anything over this time was an automatic failure and termination was always threatened. The bottom 1/3 of people were automatically written up and could be fired, even though we had forced overtime and forced extra work days, if people were exhausted and stated that forced overtime was against labor laws, they were written up and and could be fired.

We had no customer information on over 70% of calls, which all would result in longer call times and automatic failed grades, and again people were terminated due to it.

I would complain about the no information calls and about the software crashes, and the constant pushing and pushing which I knew would result in the longer call times and I was told that "It was always something with me" but nothing was done to correct the problems and I would see fewer and fewer people on the floor.

After a while, the emotional duress of all these factors takes its tolls on employees, and I have seen over 100 people leave just this account, which is over 100% turnover. I always wanted to do my job to the best of my ability. I gave over 110%.

Advice to Management

"Stop the Back Stabbing"

Other Employee Reviews for Convergys

  1. "A place where the company doesn't care about you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ogden, UT
    Current Employee - Customer Service Representative in Ogden, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Good base pay, Good benefits, and at times you get to talk to some good people on the phone.

    Cons

    Crappy schedule, Tight whip like control over the employees and very high churn rate on employee


  2. Helpful (2)

    "Lets people go from employment from made up rules that aren't even policies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Arnold, MO
    Former Employee - Customer Service Representative in Arnold, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Benefits that all the company is good for employees is Benefits, thats how they get you in the door.

    Cons

    Team Leader makes us ask five questions that is mandatory which is not even a policy of the company and letting people go for it, who have been great employees.
    Don't hit the sales goals, watch your back because your next to be let go
    Has hiring classes all the time, which means your time is coming up to leave
    Horrible work hours

    Advice to Management

    Don't make up random rules and fire worthy human beings who do hard work, so the company can make their money

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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