Convergys - Given a second chance...still left | Glassdoor
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There are newer employer reviews for Convergys

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Helpful (3)

"Given a second chance...still left"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Moore, OK
Former Employee - Customer Service Representative in Moore, OK
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Convergys full-time (Less than a year)

Pros

The trainers were very nice. Had an unexpected medical emergency during my first training course. Company gave me a second chance after everything was sorted out.

Cons

Extremely negative customers. Lack of support from management. Been in the customer service field for 10+ years (not here). I have never been treated so poorly by customers and management.

Advice to Management

A proper support system needs to be put in place and followed through with by all management.,

Other Employee Reviews for Convergys

  1. "Very Stressful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Agent in Erlanger, KY
    Former Employee - Bilingual Customer Service Agent in Erlanger, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Good pay given the economy. You do not need a degree to work in any of their call centers

    Cons

    Very stressful place. Not enough seats, you come from your break to find your seat taken. Very low morale among the workers and dirty cubicles and old equipment. Also a lot of fraternizing among team leads, being loud while others worked. The turn around is incredible. People do not last there.

    Advice to Management

    Please upgrade the equipment and offer set work schedules, it felt like you had no life and you were a slave to a very unreasonable schedule.


  2. "Oval experience was horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Video Repair in Greenville, NC
    Former Employee - Video Repair in Greenville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Benifits weekend differential pay as well as night overtime offered

    Cons

    Manament lack of employee and time off sometimes you get sent home because there is no work

    Advice to Management

    Stop being so getto and then expect employee to repect them be more professional be more of a manager and stop tring to be everyones friends

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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