Convergys - Needs to demonstrate to their employees how much they're valued. | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"Needs to demonstrate to their employees how much they're valued."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Team Lead in Tucson, AZ
Former Employee - Team Lead in Tucson, AZ
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Convergys full-time (More than 3 years)

Pros

This company can offer flexible hours and the pay is not bad if you have some experience. Some of the team leads are very down to earth and can manage without being condescending. There is opportunity for growth.

Cons

Upper management needs to be more open with their direct employees. Information is withheld as a sort of power play to maintain an advantage. In general, the company doesn't reward individuals enough for their outstanding work.

Other Employee Reviews for Convergys

  1. "meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Problem Resolution Representative II in Tampa, FL
    Current Employee - Customer Service and Problem Resolution Representative II in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    working at home
    no commute time
    Some really great middle managers

    Cons

    low pay rate
    no utility reimbursement
    frequent wide system issues that effect productivity (and your performance pay)
    expensive benefits
    your just a replaceable cog in a machine instead of a valued employee

    Advice to Management

    invest time in to internal software QA take time to treat your people from TL's on down as people not just tools.


  2. "high school on steroids"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Brownsville, TX
    Current Employee - Call Center Agent in Brownsville, TX
    Doesn't Recommend

    I have been working at Convergys full-time (Less than a year)

    Pros

    great job for unmotivated kids or people who are still thinking what to do with their lives. the perceived pressure of the job is underwhelming and the ability to "succeed" is strictly up to the candidate

    Cons

    the lack of management and the high school atmosphere with rampant hormones is interesting to observe. but in a place of work gets quickly tedious

    Advice to Management

    some metrix are important but it seems that customer service is mutually exclusive

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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