Convergys - Full training provided, high employee turnover, bad morale | Glassdoor
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There are newer employer reviews for Convergys

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"Full training provided, high employee turnover, bad morale"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Representative in Lake Mary, FL
Former Employee - Technical Support Representative in Lake Mary, FL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Convergys full-time (Less than a year)

Pros

Full training is provided to begin the position. Most people who work here have had no previous Technical support experience. Please note that this is in regards to one particular account. Convergys handles multiple accounts.

Cons

High employee turnover. People constantly being fired, quitting, people being rehired. Bad morale throughout. Though training is initially provided at the beginning of employment, continuing training is not provided at the same pace technology changes, leading to errors in customer support.

Other Employee Reviews for Convergys

  1. "very unprofessional work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Contact in Hebron, KY
    Former Employee - Customer Contact in Hebron, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    they have a lot of good ideas throughout training

    Cons

    once you get out on the floor all of that changes. everything you were told throughout the recruiting and training process out the window. Upper management make it quiet clear that they do not care about the clients that they are servicing. It is all about the bottom dollar. No assigned seating only 3 min to clean the previous reps mess. schedule changes every 3 mo or whenever they feel like it first shift only had 12 hr notice before there shift was cut by 2 hrs a day

    Advice to Management

    start caring about the employees and the ones you have contracts with they are the ones that pay your salary its only a matter of time till one of the executives at the company get wind of this and your contract with ATT is going to be pulled.


  2. "Opportunity abounds, but not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Erlanger, KY
    Former Employee - Customer Service Representative in Erlanger, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    The training period was long and attempted to be as comprehensive as possible. The senior staff were honest about what we could expect on the floor and what advancement opportunities we had available to us.

    Cons

    There seemed to be a lot of mixed messages once on the floor. Striking a balance between resolving customer issues and getting through calls was constantly an issue. Management was inconsistent. Work/Life Balance was virtually nonexistent. However, there are plenty of opportunities for tons of overtime and bonuses for those without close family or friends.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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