Convergys - Great Work at Home Experience | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (2)

"Great Work at Home Experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service and Problem Resolution Representative II in Saint Louis, MO
Current Employee - Customer Service and Problem Resolution Representative II in Saint Louis, MO
Recommends
Positive Outlook
Approves of CEO

I have been working at Convergys full-time (Less than a year)

Pros

Work at home, good benefits, flexible hours, nice co-workers.

Cons

Fixed pay, repetitive work, customers can be quite rude

Other Employee Reviews for Convergys

  1. Helpful (1)

    "Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Convergys full-time (More than 5 years)

    Pros

    Working for the NetApp account specifically. (None of the other accounts.)
    pay raises occurred regularly like clockwork
    unbelievable amount of exposure to technology, and job experience

    Cons

    Difficult company to work for
    Low wages
    Less than desirable environment to work in
    Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

    Advice to Management

    Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world


  2. Helpful (2)

    "Convergys SUCKS!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Taylorsville, UT
    Former Employee - Technical Support Agent in Taylorsville, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Good people to work with

    Cons

    It is all a lie!

    Advice to Management

    Fix this and stop lying so much. I don't know whats going on anymore!

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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