Convergys - Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'. | Glassdoor
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There are newer employer reviews for Convergys

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Helpful (1)

"Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
Doesn't Recommend
Neutral Outlook

I worked at Convergys full-time (More than 5 years)

Pros

Working for the NetApp account specifically. (None of the other accounts.)
pay raises occurred regularly like clockwork
unbelievable amount of exposure to technology, and job experience

Cons

Difficult company to work for
Low wages
Less than desirable environment to work in
Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

Advice to Management

Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world

Other Employee Reviews for Convergys

  1. Helpful (2)

    "Convergys SUCKS!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Taylorsville, UT
    Former Employee - Technical Support Agent in Taylorsville, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Good people to work with

    Cons

    It is all a lie!

    Advice to Management

    Fix this and stop lying so much. I don't know whats going on anymore!


  2. Helpful (2)

    "Great Work at Home Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Problem Resolution Representative II in Saint Louis, MO
    Current Employee - Customer Service and Problem Resolution Representative II in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Work at home, good benefits, flexible hours, nice co-workers.

    Cons

    Fixed pay, repetitive work, customers can be quite rude

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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