Convergys - Good Experience, Too Little Compensation | Glassdoor
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There are newer employer reviews for Convergys

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"Good Experience, Too Little Compensation"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at Convergys full-time (More than a year)

Pros

Opportunities to learn, lots of training.

Cons

No raises, high turnover rate, bad work environment.

Advice to Management

Start giving people raises to retain employees instead of constantly replacing employees & having to retain work staff.

Other Employee Reviews for Convergys

  1. "IT's an okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ohio, NY
    Current Employee - Customer Service Representative in Ohio, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    it's a job that pays a check

    Cons

    will not allow employees to use pto only allows for uto two times quarter so if you are absent then you will be getting a point added to your attendance


  2. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Jacksonville, FL
    Current Employee - Customer Service Representative II in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Convergys full-time (More than 5 years)

    Pros

    A good company to start out to get experience but if you don't move up every 2 years the salary increase is very little to none. Get the hell out. Managers are not well trained in their position.
    Attendance policy is laxed.

    Cons

    Its a corporation that is very low paying. Went 10 years without a raise. Instead they gave performance incentive bonuses. In 2000 I was making $13.83. My manager told me that I have
    reached the salary cap and will not have any more Wage increases. Thought this will be temporary
    and I had too many years with the company for benefit purposes to leave. Many of us were in the same boat. In 2009 I posted out for a Workforce Mgr Associate position. Did not like the position
    but the salary increased to $31,000. In July 2010 was laid off . Job relocated to Convergys in India.
    Thought about returning to Convergys Corp. but the starting salary for Customer Service Rep is
    between $9.00 - $10.00 regardless of your past experience. The pension I had stayed with the company for was not worth it. The monthly pension amount is $200.00 a month after 20yrs of service. The up side had 4 weeks of PTO time. Which you need in a call center
    environment - you get burnt out. Currently unemployed


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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