Convergys - high school on steroids | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"high school on steroids"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center Agent in Brownsville, TX
Current Employee - Call Center Agent in Brownsville, TX
Doesn't Recommend

I have been working at Convergys full-time (Less than a year)

Pros

great job for unmotivated kids or people who are still thinking what to do with their lives. the perceived pressure of the job is underwhelming and the ability to "succeed" is strictly up to the candidate

Cons

the lack of management and the high school atmosphere with rampant hormones is interesting to observe. but in a place of work gets quickly tedious

Advice to Management

some metrix are important but it seems that customer service is mutually exclusive

Other Employee Reviews for Convergys

  1. "Great Company Midwestern Work ethic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Cincinnati, OH
    Current Employee - Sales Director in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Smart people who work hard

    Cons

    Not agile enough ; a lot of process

    Advice to Management

    Move faster to beat the competition


  2. "They did everything the said they would in exactly the manner they told me."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in San Antonio, TX
    Former Employee - Customer Service Associate in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Work from home. Flexible schedule. Very supportive teams leads. It seemed as if career opportunities and advancement was very good.

    Cons

    In my opinion the pay is low. Amazon is a very demanding client and many customers were very tough to deal with. I was used to doing technical support work so I wasn't thrilled with the job

    I am highly technical yet was unable to transfer to a technical support job until a seemingly arbitrary amount of time had lapsed.

    Advice to Management

    Pay closer attention to qualifications of applicants and place them in the most appropriate job available.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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