Convergys - meh | Glassdoor
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There are newer employer reviews for Convergys

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"meh"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service and Problem Resolution Representative II in Tampa, FL
Current Employee - Customer Service and Problem Resolution Representative II in Tampa, FL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Convergys full-time (More than a year)

Pros

working at home
no commute time
Some really great middle managers

Cons

low pay rate
no utility reimbursement
frequent wide system issues that effect productivity (and your performance pay)
expensive benefits
your just a replaceable cog in a machine instead of a valued employee

Advice to Management

invest time in to internal software QA take time to treat your people from TL's on down as people not just tools.

Other Employee Reviews for Convergys

  1. "high school on steroids"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Brownsville, TX
    Current Employee - Call Center Agent in Brownsville, TX
    Doesn't Recommend

    I have been working at Convergys full-time (Less than a year)

    Pros

    great job for unmotivated kids or people who are still thinking what to do with their lives. the perceived pressure of the job is underwhelming and the ability to "succeed" is strictly up to the candidate

    Cons

    the lack of management and the high school atmosphere with rampant hormones is interesting to observe. but in a place of work gets quickly tedious

    Advice to Management

    some metrix are important but it seems that customer service is mutually exclusive


  2. "Great Company Midwestern Work ethic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Cincinnati, OH
    Current Employee - Sales Director in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Smart people who work hard

    Cons

    Not agile enough ; a lot of process

    Advice to Management

    Move faster to beat the competition

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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