Convergys - I've worked there for for 16 years and loved most of it - but a little hard to be in IT right now | Glassdoor
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There are newer employer reviews for Convergys

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"I've worked there for for 16 years and loved most of it - but a little hard to be in IT right now"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Project Manager in Jacksonville, FL
Current Employee - Senior Project Manager in Jacksonville, FL
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Convergys full-time (More than 10 years)

Pros

Growth opportunities, ability to change jobs, benefits, salary, work environment

Cons

Very operations focused. New CEO is a butts-in-seats (have to know call center speak to undertstand that one) kinda gal and does not value IT's role in making a great company

Advice to Management

Quit laying off people so much. It hurts morale. I would be staying if I just felt safe from your constant "reduction in force" layoffs

Other Employee Reviews for Convergys

  1. "Not bad for entry level and no work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Blackberry Specialist in Arnold, MO
    Current Employee - Blackberry Specialist in Arnold, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Decent time off. Large facility with multiple vendors who bring in breakfast/lunch .Several upgraded quality vending machines. Even a red bull and monster energy drink machine.

    Cons

    Sharing a workstation with multiple people. You never have the same spot unless you are first shift. Typical no recognition for hard work type environment. Laying people off at random.

    Advice to Management

    Recognize the good employees you have that do work hard. Promotion from within more may inspire staff to work towards a goal.


  2. "Great starter job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Cedar City, UT
    Former Employee - Customer Sales & Service Representative in Cedar City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Good pay for first job. Decent benefits. Sales commission incentives (some clients). Gain experience in the customer service and sales field.

    Cons

    You're working for a vendor (better pay & benefits working "in house" for a company). Sitting all day. Angry customers. Always indoors. Gets repetitive.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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