Convergys - Not bad for entry level and no work experience | Glassdoor
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There are newer employer reviews for Convergys

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"Not bad for entry level and no work experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Blackberry Specialist in Arnold, MO
Current Employee - Blackberry Specialist in Arnold, MO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Convergys full-time (More than a year)

Pros

Decent time off. Large facility with multiple vendors who bring in breakfast/lunch .Several upgraded quality vending machines. Even a red bull and monster energy drink machine.

Cons

Sharing a workstation with multiple people. You never have the same spot unless you are first shift. Typical no recognition for hard work type environment. Laying people off at random.

Advice to Management

Recognize the good employees you have that do work hard. Promotion from within more may inspire staff to work towards a goal.

Other Employee Reviews for Convergys

  1. "Great starter job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Cedar City, UT
    Former Employee - Customer Sales & Service Representative in Cedar City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Good pay for first job. Decent benefits. Sales commission incentives (some clients). Gain experience in the customer service and sales field.

    Cons

    You're working for a vendor (better pay & benefits working "in house" for a company). Sitting all day. Angry customers. Always indoors. Gets repetitive.


  2. "Convergys has room for major improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate-Work At Home
    Current Employee - Customer Service Associate-Work At Home
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Paid training.
    PTO accumulates from 1st day of employment. Good insurance.

    Cons

    Schedule changes are last minute, will add hours onto your schedule without prior notice.
    No access outside of Convergys portal for emails, submit schedule requests, and training information.
    Poor training with Team Leaders, your constantly switched to different Team Leaders without prior notice. Unable to listen to actual phone calls during evaluations.
    Technical department, heavy accents can't always understand. Not all on same accord.
    Too many technical issues.
    Not enough time practicing and learing all of the databases.
    They don't tell you everything during training.
    Always changing policy.

    Advice to Management

    Allow employees to access emails, training material, and submit schedule requests outside of Convergys portal.
    Offer employees more advancement within various clients.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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