Convergys - Company Review | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"Company Review"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative II in Jacksonville, FL
Current Employee - Customer Service Representative II in Jacksonville, FL
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Convergys full-time (More than 5 years)

Pros

A good company to start out to get experience but if you don't move up every 2 years the salary increase is very little to none. Get the hell out. Managers are not well trained in their position.
Attendance policy is laxed.

Cons

Its a corporation that is very low paying. Went 10 years without a raise. Instead they gave performance incentive bonuses. In 2000 I was making $13.83. My manager told me that I have
reached the salary cap and will not have any more Wage increases. Thought this will be temporary
and I had too many years with the company for benefit purposes to leave. Many of us were in the same boat. In 2009 I posted out for a Workforce Mgr Associate position. Did not like the position
but the salary increased to $31,000. In July 2010 was laid off . Job relocated to Convergys in India.
Thought about returning to Convergys Corp. but the starting salary for Customer Service Rep is
between $9.00 - $10.00 regardless of your past experience. The pension I had stayed with the company for was not worth it. The monthly pension amount is $200.00 a month after 20yrs of service. The up side had 4 weeks of PTO time. Which you need in a call center
environment - you get burnt out. Currently unemployed

Other Employee Reviews for Convergys

  1. "Overall, a good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tucson, AZ
    Current Employee - Team Leader in Tucson, AZ
    Recommends
    Approves of CEO

    I have been working at Convergys full-time (More than 5 years)

    Pros

    Different opportunities for different skill sets. Lots of people at all levels interested in what motivates you and look to help you get better. Working harder to get everyone on the same page so that everyone is treated fairly.

    Cons

    Growing pains are difficult to work through, but it's better then the alternative (reducing employees).

    Advice to Management

    Too much ego leads to not enough work getting done


  2. "Full training provided, high employee turnover, bad morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Lake Mary, FL
    Former Employee - Technical Support Representative in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Full training is provided to begin the position. Most people who work here have had no previous Technical support experience. Please note that this is in regards to one particular account. Convergys handles multiple accounts.

    Cons

    High employee turnover. People constantly being fired, quitting, people being rehired. Bad morale throughout. Though training is initially provided at the beginning of employment, continuing training is not provided at the same pace technology changes, leading to errors in customer support.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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