Convergys - Great company! | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"Great company!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Representative in Pharr, TX
Current Employee - Sales Representative in Pharr, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at Convergys full-time (Less than a year)

Pros

Good incentive plans, friendly environment

Cons

Non flexible hours, long training period

Advice to Management

Part-Time and Flexible shifts

Other Employee Reviews for Convergys

  1. Helpful (1)

    "Good first place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    -good training
    -okay pay
    -depending on the department, okay hours

    Cons

    -sales is completely based on compliance. you mess up, you lose bonuses.

    Advice to Management

    Get rid of the complaince punishment, taking away money from workers because of a small mistake is disheartening, and gives you no motivation to try.


  2. Helpful (1)

    "(Amex Department) Lots of Inconsistencies, Lies to get you in the door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Representative in Omaha, NE
    Current Employee - Inbound Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Started of as promising and genuine, seemed like a job that really cared about their employees. Training was helpful and taught as much as they could (of course somethings come from doing). Very hard working Team Leads who take on a lot more than they have to do.

    Cons

    Lots of inconsistencies as far as policies (Attendance, PTO, General) You are told to do one thing and then told by someone else that your are incorrect and should be doing something differently. The "RTF" system within Amex is HORRID, It is not based on your actual doings at all but the opinion of the card member in which it is suppose the be "Service" based but tends to be more so the opinion of the customer of things that may be irrelevant to your actually job. You can get fired for that RTF actually. Just a lot of things need to be more clear with the company as a whole !

    Advice to Management

    Team Leads hang in there, it seems as though you guys always end up being the "middle men". Make policies and expectations more clear if someone in training is asking about PTO or anything about the company we shouldn't be given a "round about" answer but a clean and concise one.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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