Convergys - Not a company that puts their employees first | Glassdoor
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There are newer employer reviews for Convergys

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Helpful (1)

"Not a company that puts their employees first"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Representative in Omaha, NE
Former Employee - Customer Care Representative in Omaha, NE
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Convergys full-time (Less than a year)

Pros

Hard to think of pros - I got paid every two weeks; they had lunch vendors in every day - you had to be quick to get something before they ran out.

Cons

Convergys secured a brand new contract in a field they never had before. They over-promised and over-committed so their response was to fire anyone that wasn't getting it. The team leads were blatantly playing favorites - it was like being in high school again. You got all kinds of assistance if you were one of the favorites. The subject matter was complicated to learn. There was a lot of stress to get it right so you wouldn't cost either company to lose money if you gave the wrong information. Would not recommend this company to anyone that I liked as they don't look out for you.

Advice to Management

Research the subject matter more carefully before you over-commit.

Other Employee Reviews for Convergys

  1. "It was great...at first."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Tucson, AZ
    Former Employee - Pharmacy Technician in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Trainer was knowledgeable, very patient, understanding, and full of life, pay was decent.

    Cons

    Attendance policy, training material is very boring, no real hands on until week two. Quit firing people before they even hit the production floor! Life gets in the way and there are things you can't control; like some guy being a jerk and blocking you from getting out of your parking space to the point where you have to call the police and arrive late at work 7 minutes after you're scheduled shift and when you're sick and can barely get out of bed. It's absurd how they run the attendance policy for training. it's not fair and you will get fired even when you think you're safe. Don't be late and don't call in sick during training. You will lose your job and have to find an alternate means of paying your rent and your bills. Just a forewarning!

    Advice to Management

    Change your policies! Your attendance policy is absurd and the way you fire people should be illegal. Thanks for proving to all who work for you how much they AREN'T valued as individuals and how you LOVE numbers that can be replaced!


  2. Helpful (1)

    "Don't think so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Convergys full-time (Less than a year)

    Pros

    work from home only pro

    Cons

    Disaster from the get go...poor training, if you call watching a slide show via "Live Meeting" training.
    No support whatsoever once in production other than waiting in que for floor support chat..


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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