Convergys - Some issues, just like any company, but a great place overall | Glassdoor
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There are newer employer reviews for Convergys

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Helpful (3)

"Some issues, just like any company, but a great place overall"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service and Problem Resolution Representative II in Stratford, OK
Former Employee - Customer Service and Problem Resolution Representative II in Stratford, OK
Recommends
Neutral Outlook
Approves of CEO

I worked at Convergys full-time (More than a year)

Pros

Work At Home, flexible schedules (trades, give-aways, vacation time, and sick days), team chats give instant access to supervisor, team members, and other help.

Cons

Schedule can vary widely from your hired schedule, if there is a shift bid. Sometimes people are shifted back and forth between projects if the needs change, but at least they're not fired.

Advice to Management

A bit more oversight of supervisors, maybe distribute their workload a bit more, so that some of them aren't so overwhelmed.

Other Employee Reviews for Convergys

  1. "Convergys Work From Home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work From Home Agent in Cincinnati, OH
    Current Employee - Work From Home Agent in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Work from home customer service.
    Great benefits provided.
    Schedule provided week in advance.
    Paid by the hour, not by the number of minutes on the phone.

    Cons

    Not much flexibility in your schedule.

    Advice to Management

    Allow for more flexibility in scheduling.


  2. Helpful (1)

    "Great Work-at-Home Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Asheville, NC
    Current Employee - Team Lead in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    No commute
    Lots of opportunity for overtime and bonus pay
    Was laid off from one account and immediately transferred to another, more challenging program
    Promoted within 5 months out of training

    Cons

    No complaints here! I feel like I have been treated very well.

    Advice to Management

    None - my management team is awesome!

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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