Convergys - Decent experience but not fulfilling | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

Helpful (1)

"Decent experience but not fulfilling"

StarStarStarStarStar
Former Employee - Customer Service Representative in Erlanger, KY
Former Employee - Customer Service Representative in Erlanger, KY
Doesn't Recommend

I worked at Convergys full-time (Less than a year)

Pros

You have a set schedule whether it's while you're in training or helping actual customers. Overtime opportunities frequently available to employees. Lots of tools available to help you assist the customer in almost every way.

Cons

If you're not a meeting the metrics that are set, you find yourself being coached a lot. After a while it will feel like you're being coached more than you are doing the job you were hired for. The metrics that have to be met change often.

Advice to Management

Work with vendors to make the metrics more achievable that way employees wouldn't be constantly jumping ship

Other Employee Reviews for Convergys

  1. "Positive Experience with friendly environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Manager in Omaha, NE
    Former Employee - Technology Manager in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time (More than 10 years)

    Pros

    High performers get rewarded. Mostly through job advancement.

    Cons

    Limited growth potential. Industry is growing stale.

    Advice to Management

    Doing well.


  2. "Always Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 5 years)

    Pros

    Convergys is dedicated to doing things better and better. We are pretty hard on ourselves but it causes us to try harder. We support great clients and work on interesting projects

    Cons

    Our efforts to improve can lead to a somewhat chaotic environment

    Advice to Management

    Continue developing your internal staff and promoting from within!

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

Work at Convergys? Share Your Experiences

Convergys
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or