Convergys - Enjoyed it while I was there | Glassdoor
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There are newer employer reviews for Convergys

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"Enjoyed it while I was there"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Boston, MA
Former Employee - Manager in Boston, MA
Recommends
Positive Outlook
Approves of CEO

I worked at Convergys full-time

Pros

Great people and great teamwork.

Cons

Bad economy = everyone nervous.

Advice to Management

Keep the top talent.

Other Employee Reviews for Convergys

  1. "Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Valdosta, GA
    Former Employee - Sales Consultant in Valdosta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    I can honestly say there are no pros

    Cons

    Stupid, ignorant staff and team leaders
    Chain of command is sloppy and disorganized
    Poor pay and joke incentives (pennies)
    The workplace building is run like a maximum security high school for troubled kids.
    Managers ask employees to stay late to work on bogus presentations and get no overtime.
    Boring! You sit on the phone getting yelled at all day by customers.
    If you have to go to the bathroom and you're not on break... expect to be written up (these people are nuts!)
    Lied to about bonuses.
    They will hire any idiot off the street so most coworkers are immature and ignorant
    They hire an average of 200 employees a month and about 90% of them are eventually fired or quit within 2 months.

    Advice to Management

    Rethink your entire management, system and policies


  2. "AT&T customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Only a phone interview then immediately starts. Alot of overtime, Schedule based on performance, additional pay for for performance monthly bonuses, paid time off available, can switch schedules with others.

    Cons

    Crazy schedules called center hours 7a-2a, unhelpful management, scheduling inconsistent, Business casual attire Mon-Thurs, Casual attire Fri-Sun, No pay increases, high turnover rate, you're quickly replaceable

    Advice to Management

    Management shows favoritism

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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