Convergys - It served its purpose | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"It served its purpose"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tacoma, WA
Former Employee - Customer Service Representative in Tacoma, WA
Recommends
Neutral Outlook
Approves of CEO

I worked at Convergys full-time (Less than a year)

Pros

It was reliable work, no issues with pay, the people were friendly, the customers were usually upbeat, it had overtime opportunities around the holidays.

Cons

it was difficult to get help at times for a supervisor auth so your calls might end up being over 20 min. minor tech problems would sometimes make you late for your shift

Advice to Management

They should probably have more helpers for the reps in chat, and the one on one coachings should be done on time so we know what areas to work on

Other Employee Reviews for Convergys

  1. "EH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good job if you want to get into a management Position quickly. You just have to show up to work and try.

    Cons

    Management does not know how to communicate well. Pay is laughable.

    Advice to Management

    Learn to communicate to your employees on company changes. Try to stop moving everything around so much.


  2. "If you like sales, it may be OK."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hickory, NC
    Former Employee - Customer Service Representative in Hickory, NC
    Doesn't Recommend
    Neutral Outlook

    I worked at Convergys full-time (Less than a year)

    Pros

    Good Benefits
    Average Pay
    Some really good people work there

    Cons

    Crazy hours
    Do not like their heavy handed method of sales

    Advice to Management

    Ease up on the sales quota - I know you don't call it that, but when a person is trying to sell, and still not making the number of sales you want - you fire them. TO ME THAT IS A SALES QUOTA>

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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