Convergys - Good reliable job. | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

"Good reliable job."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Tucson, AZ
Current Employee - Customer Service Representative in Tucson, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at Convergys full-time (Less than a year)

Pros

You get a bonus based on your performance and metrics at the end of every month, and good shift times.

Cons

Some of the downsides are sitting for a long time, and not a lot of variability with your schedule.

Advice to Management

Evaluating TL's every so often to make sure they are updated with their own goals as TLs.

Other Employee Reviews for Convergys

  1. "It served its purpose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tacoma, WA
    Former Employee - Customer Service Representative in Tacoma, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    It was reliable work, no issues with pay, the people were friendly, the customers were usually upbeat, it had overtime opportunities around the holidays.

    Cons

    it was difficult to get help at times for a supervisor auth so your calls might end up being over 20 min. minor tech problems would sometimes make you late for your shift

    Advice to Management

    They should probably have more helpers for the reps in chat, and the one on one coachings should be done on time so we know what areas to work on


  2. "If you like sales, it may be OK."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hickory, NC
    Former Employee - Customer Service Representative in Hickory, NC
    Doesn't Recommend
    Neutral Outlook

    I worked at Convergys full-time (Less than a year)

    Pros

    Good Benefits
    Average Pay
    Some really good people work there

    Cons

    Crazy hours
    Do not like their heavy handed method of sales

    Advice to Management

    Ease up on the sales quota - I know you don't call it that, but when a person is trying to sell, and still not making the number of sales you want - you fire them. TO ME THAT IS A SALES QUOTA>

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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