Convergys - Great place to work but unsure of career at same company | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"Great place to work but unsure of career at same company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Negative Outlook

I have been working at Convergys full-time (More than a year)

Pros

Relaxed environment with plenty of work

Cons

no plan to move career upward

Other Employee Reviews for Convergys

  1. "A brutal beating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hickory, NC
    Current Employee - Customer Service Representative in Hickory, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Excellent benefits, and good pay. Plenty of paid time off is offered, and accruable. Nice amenities...break room; ergonomic seating; up to date computers.

    Cons

    The management staff love to brow beat the agents, and use scare tactics to keep you in fear of losing your job. Definitely less effective than helping agents enjoy their work.

    Advice to Management

    If you desire to keep the rate of attrition below 200%, how about providing your agents with the same care and sensitivity to which you show your clients/customers??? Just saying. People don't care how much you know, until they know how much you care.


  2. "inbound call service representative in which you take calls and resolves customer billing and/or account issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Orlando, FL
    Former Employee - Client Services in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    They offer an extended amount of paid training

    Cons

    Shift schedules are almost impossible to work with because they are constantly changing them on you and so you have to constantly rearrange your life to accommodate them

    Advice to Management

    Learn how to talk to representatives in a professional non-condescending manner.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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