Convergys - Results Driven | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (1)

"Results Driven"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Team Lead in Erlanger, KY
Current Employee - Team Lead in Erlanger, KY
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Convergys full-time (More than a year)

Pros

Very fast pace cutting edge

Cons

Lose site of teh Human Element

Advice to Management

Care about people and pay more

Other Employee Reviews for Convergys

  1. "Great to build experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Assistant III in Lake Mary, FL
    Current Employee - Floor Assistant III in Lake Mary, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Easy to move up if you are an ethical and hard worker. Awesome co-workers (depending on your account). Lots of employee appreciation stuff throughout the year. Most supervisors worked their way up from the bottom of the ladder.

    Cons

    Because it's a vendor site, pay is low compared to positions working directly for the client. High advisor turnover rate.

    Advice to Management

    Better health plans and a 10% raise would be huge incentive for your workers to stay longer.


  2. "A brutal beating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hickory, NC
    Current Employee - Customer Service Representative in Hickory, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Excellent benefits, and good pay. Plenty of paid time off is offered, and accruable. Nice amenities...break room; ergonomic seating; up to date computers.

    Cons

    The management staff love to brow beat the agents, and use scare tactics to keep you in fear of losing your job. Definitely less effective than helping agents enjoy their work.

    Advice to Management

    If you desire to keep the rate of attrition below 200%, how about providing your agents with the same care and sensitivity to which you show your clients/customers??? Just saying. People don't care how much you know, until they know how much you care.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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