Convergys - Good Experience | Glassdoor
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There are newer employer reviews for Convergys

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"Good Experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative II
Former Employee - Customer Service Representative II
Recommends
No opinion of CEO

I worked at Convergys full-time (More than a year)

Pros

You can make good money while working there if you work hard enough.

Cons

Management and unrealistic goals for reps. Very hard to advance.

Advice to Management

more incentives

Other Employee Reviews for Convergys

  1. Helpful (2)

    "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Convergys full-time (More than 10 years)

    Pros

    You can control your own destiny if you stay client billable and keep your skills relevant.

    Cons

    Internal positions are always at risk if the company might not make its numbers.
    Very political make sure to watch your back. Make friends and stay involved with whats going on.
    Atmosphere is Jeans Casual from CEO to Agent. This may be a plus for some but not for me.


  2. "Unorthodox but pays the bills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lake Mary, FL
    Current Employee - Customer Service Representative in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Convergys full-time (Less than a year)

    Pros

    Immediate and affordable benefits, for a single person.
    Vacation is earned every two weeks.

    Cons

    Unfair expectations from management.
    Work environment needs dramatic improvement.
    Sick days are never available when needed.
    Under staffed and not enough training.

    Advice to Management

    Happy employees make customers happy.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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