Convergys - Won't find a job like this anywhere else... | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"Won't find a job like this anywhere else..."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Welcome Call Advisor in Charlotte, NC
Current Employee - Welcome Call Advisor in Charlotte, NC
Recommends
Positive Outlook
Approves of CEO

I have been working at Convergys full-time (Less than a year)

Pros

Mostly, great people to work with. Fantastic benefits! Room for upward mobility (and fast upward mobility!) Great pay

Cons

Little to no flexibility with the hours, the training is great but there needs to be more training of the trainers. Your not ready to teach someone after a week or two of classes on the subject. I said "mostly" great people to work with, there's alot of pettiness, even with some of the middle management.

Advice to Management

Can't really think of any, I'm pretty sure I'm looking at these same times of situations in all call centers.

Other Employee Reviews for Convergys

  1. Helpful (1)

    "Overall, Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Buffalo, NY
    Former Employee - Customer Service Representative in Buffalo, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Great Training and team leaders. Work from home as a customer service rep position.

    Cons

    You have to learn to be quick navigating the order system to be efficient at the job. Pay is a little low, but better then most work at home position.

    Advice to Management

    Higher start pay will attract more experience reps.


  2. Helpful (1)

    "constant change"

    Star Star Star Star Star
    Former Employee - Customer Service Resolution Spec II in Clarksville, TN
    Former Employee - Customer Service Resolution Spec II in Clarksville, TN

    I worked at Convergys full-time (More than 10 years)

    Pros

    Best reason for working with Convergys is income.

    Cons

    I worked under a wireless phone company in which policies changed frequently and people were fired or moved to a different department based on the client's whims.

    Advice to Management

    My advice would be like a grain of salt.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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