Convergys - Great | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"Great"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Associate Trainer in Lubbock, TX
Current Employee - Associate Trainer in Lubbock, TX
Recommends
Neutral Outlook
Approves of CEO

I have been working at Convergys full-time (More than a year)

Pros

-Great environment, strong support base
-Friendly people
-Cohesive environment
-Teamwork

Cons

-Monotony
-Political nature of any organization that size

Other Employee Reviews for Convergys

  1. Helpful (1)

    "It was so-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Cincinnati, OH
    Former Employee - Customer Sales & Service Representative in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    The employees and managers were fantastic! They were helpful, and willing to help you with all your needs and issues.

    Cons

    They did a survey with the employees about switching from the previous customer service friendly environment to a sales oriented format, and actually selling products. What was upsetting was they had 95% of the employees said no on the actual survey, but disregarded our opinions and followed through, because greed got the best of their judgement.

    Advice to Management

    Why put out a survey, wanting our opinions, and then switching to sales when 95% of the employees did not want to go to sales. Its kind of a slap in the face to the employees saying to them, " Hey your opinion doesn't matter, but we want it anyways, just to appease you."


  2. "Won't find a job like this anywhere else..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Welcome Call Advisor in Charlotte, NC
    Current Employee - Welcome Call Advisor in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Mostly, great people to work with. Fantastic benefits! Room for upward mobility (and fast upward mobility!) Great pay

    Cons

    Little to no flexibility with the hours, the training is great but there needs to be more training of the trainers. Your not ready to teach someone after a week or two of classes on the subject. I said "mostly" great people to work with, there's alot of pettiness, even with some of the middle management.

    Advice to Management

    Can't really think of any, I'm pretty sure I'm looking at these same times of situations in all call centers.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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