Convergys - different | Glassdoor
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There are newer employer reviews for Convergys

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"different"

StarStarStarStarStar
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

good pay, great bonus if you work for it

Cons

the schedule is NEVER the same, difficult to work with some of the management

Advice to Management

not a place to build a career

Other Employee Reviews for Convergys

  1. "Very, very alone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys part-time (Less than a year)

    Pros

    Decent money, good incentives, very flexible hours. Also flexible with the work you can do. If you don't like being customer service for one company, you can usually switch to another. Fast opportunity for advancement to manager.

    Cons

    Not enough contact with team members. Very little flexibility when it comes to actually helping the customer. Also customer service is just very stressful work.

    The advancement to manager seems to be because no one else wants the job. You're where customers go when they are double angry.

    Advice to Management

    Make it easier to get in contact. When I had issues, there was a chat room to go to, but it took 30 minutes sometimes before I got a reply.


  2. "call center"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    okay starting pay for college student

    Cons

    doesnt work with personal life.

    Advice to Management

    take the time to listen to agents for improvement.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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