Convergys - A total waste of 8 years of my life | Glassdoor
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There are newer employer reviews for Convergys

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Helpful (5)

"A total waste of 8 years of my life"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Management (Rather Not BE Specific) in Omaha, NE
Former Employee - Management (Rather Not BE Specific) in Omaha, NE
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Convergys full-time (More than 8 years)

Pros

It was close to home. The pay was adequate, barely. SOME of the management was ok. Loved the client I worked with....wish I could have worked with them

Cons

Group insurance is a joke...they deny, deny, deny. In 8 years I had 11 managers. Constant reorganization or realignment. Last manager was a first class (expletive deleted). Had 3 site directors in that same time. Moved offices 3 times. I had the same job for the entire time. Annual reviews are a joke. One year I was stack ranked #2 in all of North America for the position I held. Next year I was moved to my last manager and I went to a Needs Improvement status. All because I did not bow down to her. Constant fear of being RIFFED (Reduction In Force)

Advice to Management

Make up you mind what you want to do with the company. Changing directions with all the realignment and restructure is totally unnerving to your staff.

Other Employee Reviews for Convergys

  1. "Good company not very flexible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Ogden, UT
    Former Employee - Team Lead in Ogden, UT
    Recommends
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    There are some good people that work for Convergys and pride themselves in helping people better themselves and grow with the company.

    Cons

    There are several managers that do not try to understand the feelings of their workers. They say they have flexible schedules, but not really unless you can get a DR note for some reason.

    Advice to Management

    You will retain better employees if you valued the people putting in the effort more.


  2. Helpful (1)

    "Not a good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Troy, MI
    Former Employee - Senior Director in Troy, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Working for Convergys provided the opportunity to learn about BPO and Call Center business.

    Cons

    It is a very difficult blended culture. During my time of employment there were several mergers, acquisitions and changes. You work in a very challenging environment without support or direction. Employees worry about losing their job on a daily basis. I could not wait to leave.

    Advice to Management

    It's a new company now and I hope there is a new leadership team

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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