Convergys - Good Company that looked out for it's employees in years past. | Glassdoor
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There are newer employer reviews for Convergys

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"Good Company that looked out for it's employees in years past."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Project Manager in Salt Lake City, UT
Current Employee - Project Manager in Salt Lake City, UT
Recommends
Neutral Outlook
Approves of CEO

I have been working at Convergys full-time (More than 10 years)

Pros

Decent Benefits, room for growth, diversity in client, locations and support roles, flexible shifts and work hours, mostly good people to work with, always looking to expand

Cons

Lack of structured training and expectations for supervisory and management positions, constant reactionary "fire drills" instead of time to focus on strategic and preventative initiatives. Some Sr. and Executive Leaders do not "get it" and are more focused on looking good behind numbers that do not benefit the company or reflect actual "bottom line" accomplishment.

Advice to Management

Truly balance stockholder focus with people focus. Stop neglecting and/or driving away your most valuable talents..

Other Employee Reviews for Convergys

  1. "Paid on time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Salt Lake City, UT
    Current Employee - Technical Support Engineer in Salt Lake City, UT
    Recommends
    No opinion of CEO

    I have been working at Convergys full-time (More than 10 years)

    Pros

    Convergys as a company was good to me. While working there I was always treated consistently and fairly from a corporate standpoint. The ops manager has a lot to do with the
    day to day stress and working environment.

    Cons

    The nature of the business being an outsource company, there tends to be higher turnover as accounts come and go. I worked on three separate accounts. The working environment was different depending on the account, operations manager and shift.

    Advice to Management

    None


  2. "Had a good time working at Convergys"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retention Specialist in Arnold, MO
    Former Employee - AT&T Retention Specialist in Arnold, MO
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    I had 3 different supervisors when I worked there and all of them were awesome. Good benefits, lots of possibilities to make extra $$

    Cons

    Sometimes when it comes to bonuses you either make a lot or you make nothing at all. And a lot of times when you lose your bonuses its not your fault and there is very little notice.

    Advice to Management

    Make it so bonuses are easier to hang onto.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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