Convergys - Convergys is a place to grow your career. | Glassdoor
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There are newer employer reviews for Convergys

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"Convergys is a place to grow your career."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Fort Worth, TX
Current Employee - Manager in Fort Worth, TX
Recommends
Approves of CEO

Pros

An amazing place to work and grow as an employee. I was able to finish college while working for Convergys and since I had a degree in business, most of it was paid for by Convergys.
Convergys also gives a person a chance to see the world if they are interested in traveling to support other centers.
Convergys is also a great place to work if you have a family. Most programs that Convergys supports offer time off during holidays. It is also very easy, with proper planning, to get time off for other family events.

Cons

Like any other company, Convergys is constantly shifting its focus. As a result, some job positions may become unstable.

Advice to Management

Don't be surprised if your employees work harder if you keep them in the loop. Too often Sr. Mgmt keeps their employees in the dark about changes. So when they happen, people lose respect.

Other Employee Reviews for Convergys

  1. Helpful (1)

    "Convergys is equal to Telepreformance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent for Microsoft and Capital One in Salt Lake City, UT
    Former Employee - Call Center Agent for Microsoft and Capital One in Salt Lake City, UT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    NONE, I can not think of anything that makes working at Convergys worth the grief unless you need the money.

    Cons

    Convergys only hires temporary workers now, there is no rising anywhere, the only direction you go, is out the door. They overestimate the number of people for a project. The Project Leader usually doesn't understand the project, the guy we had goofed on the Microsoft project by giving us 2nd hand, underpowered machines. When Microsoft was about to pull out, Team Leaders were notified and left. Convergys, like others, overstaff a project and will let you go. I never seen a stat sheet while working there on two projects, Microsoft and Captial One, they are heavily invested in India call centers and treat American counter parts the same. Dont expect time off.

    Advice to Management

    NONE, They love turn over because it means no salary increases, they damage employees reputations by various means. They employ only temp agency workers and dont really give a flying leap.


  2. "Convergys is a complex, forward-thinking company."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Cincinnati, OH
    Current Employee - Human Resources in Cincinnati, OH
    Recommends
    Approves of CEO

    Pros

    Convergys is a very large, complex company with multiple locations and business units. Professional level positions benefit from strong Talent Development and Management Development programs which help identify and coach top performers to help them move ahead in their careers. In call center locations, work schedules can be very flexible or can sometimes work-at-home. Benefits are good. In most areas, effort is made to keep work-life issues in balance.

    Cons

    Things are always changing. RIFs do occur often due to changing business needs (ie. when large contracts are lost). You have to be able to adapt to new reporting structures and ways of doing things.

    Advice to Management

    *

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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