Convergys - I was very upset to go to work here everyday. | Glassdoor

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There are newer employer reviews for Convergys

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"I was very upset to go to work here everyday."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Hickory, NC
Former Employee - Customer Service Representative in Hickory, NC
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Convergys full-time (More than a year)

Pros

Helping people with their issues and directing them if I could not help them personally.

Cons

The set up of the office was if you get up you loose your seat. People ate your lunch you brought in. Managers didn't manage well as far as helping but they were quick to criticize. When you had to find a seat from getting up to go to the bathroom or from lunchtime you might not find one in time to clock in and you got a point on your record. Several points and you were written up. Written up you couldn't advance to better positions. It was all a planned road block. When I began work there it was customer service and then one of the reasons I left was that they incorporated sales goals and wanted us to do selling to the people that were calling in for help. This is not very fair to the customer. There was also no parking close by the entrance if you were on a later shift. I broke my foot and there was no accommodations allowed for parking. I actually had fallen several times in the rain with crutches and then I got a point because I was late finding a seat that was not available.

Advice to Management

Reorganize the whole environment. This is not conducive to a happy work place.

Other Employee Reviews for Convergys

  1. "Has a great front, once inside there are minimal growth opportunities if you are not a favorite."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Paid time off, benefits, retirement for staff.

    Cons

    Too many politics, no recognition, minimal raises and extremely heavy workload.

    Advice to Management

    Care about those that have been with the company many years. Recognize lower management levels.


  2. "dead end job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    pretty easy work if your fine with doing repetition work all day

    Cons

    dealing with customers who believe they are owed something from the company since they retired from at&t

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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