Convergys - Call center enough said | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (3)

"Call center enough said"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service and Problem Resolution Representative II in Hazelwood, MO
Former Employee - Customer Service and Problem Resolution Representative II in Hazelwood, MO
Recommends
Neutral Outlook
No opinion of CEO

I worked at Convergys full-time (More than 5 years)

Pros

Had decent benefits at least with time off but very hard to advance and when you did you wished you hadn't. There are always opportunities and somewhat flexible regarding scheduling

Cons

It is a call center and advancement is limited. Each project has its own rules and guidelines which frequently change. Management treats employees to least common denominator.

Advice to Management

Remember that all the staff are not children and to keep good talent you need to pay train and allow people to advance rather than protect your own jobs

Other Employee Reviews for Convergys

  1. Helpful (2)

    "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader
    Current Employee - Team Leader
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Great training programs. This company runs like a machine! Processes and policies are very clear and it gives people opportunity to learn and grow if you want to.

    Cons

    The pay is AWFUL! definitely typical of an outsourcing company but what they pay management is almost a joke. Feel like they put all that effort into training me to be a good manager just so I can leave and get paid real money somewhere else.

    Advice to Management

    Compensate according to peoples skill so you won't continue to have such a revolving door of employees.


  2. "GREAT Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 5 years)

    Pros

    Promotion opportunites. The company prepares you for promotions.

    Cons

    Most calls are repeats of the last call


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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