Convergys - Interesting experience | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (1)

"Interesting experience"

Star Star Star Star Star
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys part-time

Pros

overtime always available, accommodated my school schedule, allowed others to fill my shifts

Cons

pay and unable to have weekends or holidays off.

Advice to Management

no

Other Employee Reviews for Convergys

  1. "Why did I take this Job???"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA Phase II in Cincinnati, OH
    Current Employee - CSA Phase II in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Convergys full-time (Less than a year)

    Pros

    You do the opportunity to work from home!

    Cons

    I work for the amazon project. This is the worst customer base ever. The customers are rude and have entitlement issues. You are micromanaged constantly. instead of one-on-one feedback you get a general criticism through the team chat. Team Leads are not very compassionate, I know customers are important, but if you do not have employees to service the customers then what, they are more worried about numbers instead of caring about how their employees are embracing their job.

    Advice to Management

    Please show you care, my Team Lead is partial to her favorites and she is quite rude and if you are not one of her favorites she does not try to connect with you at all


  2. "Constantly Monitored"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jacksonville, NC
    Current Employee - Customer Service Representative in Jacksonville, NC

    I have been working at Convergys full-time (More than a year)

    Pros

    You meet lots of great co-workers

    Cons

    Not very flexible when you have a family, you are monitored on lots of calls and only get feedback if you do bad.

    Advice to Management

    Need higher pay and more recognition when reps do well.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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