Convergys - Team Lead | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (2)

"Team Lead"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Team Leader
Current Employee - Team Leader
Recommends
Neutral Outlook
Approves of CEO

I have been working at Convergys full-time (More than 3 years)

Pros

Great training programs. This company runs like a machine! Processes and policies are very clear and it gives people opportunity to learn and grow if you want to.

Cons

The pay is AWFUL! definitely typical of an outsourcing company but what they pay management is almost a joke. Feel like they put all that effort into training me to be a good manager just so I can leave and get paid real money somewhere else.

Advice to Management

Compensate according to peoples skill so you won't continue to have such a revolving door of employees.

Other Employee Reviews for Convergys

  1. "GREAT Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 5 years)

    Pros

    Promotion opportunites. The company prepares you for promotions.

    Cons

    Most calls are repeats of the last call


  2. Helpful (2)

    "Almost guaranteed paycheck, that's about it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative II in Tucson, AZ
    Former Employee - Sales and Service Representative II in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Had to really try hard to get fired. The other entry level agents were great. The site leader seemed to care.

    Cons

    Horribly unprofessional. no assigned seating, you had to find a seat wherever there was one. was not uncommon to go to lunch and come back to find someone else in your seat. Team leads more interested in hanging out with friends and hitting on girls than actually managing. HR ignores complaints about harassment and retaliation. 12 point attendance system was very inflexible. Promotions based off favoritism rather than skill or professionalism. Sex and drugs on the call floor. No upper management ever visited in my 3 years there, and offshore centers had more attention in company publications. Will never shut down center, even when employee health is in danger.

    Advice to Management

    Be more involved in the center and what is going on.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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