Convergys - It was fine | Glassdoor
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There are newer employer reviews for Convergys

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"It was fine"

StarStarStarStarStar
Former Employee - Customer Service Representative in Erlanger, KY
Former Employee - Customer Service Representative in Erlanger, KY

I worked at Convergys full-time (Less than a year)

Pros

good training, casual atmosphere, good work life balance

Cons

too focused on call metrics

Other Employee Reviews for Convergys

  1. Helpful (2)

    "Almost guaranteed paycheck, that's about it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative II in Tucson, AZ
    Former Employee - Sales and Service Representative II in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Had to really try hard to get fired. The other entry level agents were great. The site leader seemed to care.

    Cons

    Horribly unprofessional. no assigned seating, you had to find a seat wherever there was one. was not uncommon to go to lunch and come back to find someone else in your seat. Team leads more interested in hanging out with friends and hitting on girls than actually managing. HR ignores complaints about harassment and retaliation. 12 point attendance system was very inflexible. Promotions based off favoritism rather than skill or professionalism. Sex and drugs on the call floor. No upper management ever visited in my 3 years there, and offshore centers had more attention in company publications. Will never shut down center, even when employee health is in danger.

    Advice to Management

    Be more involved in the center and what is going on.


  2. Helpful (1)

    "Interesting experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys part-time

    Pros

    overtime always available, accommodated my school schedule, allowed others to fill my shifts

    Cons

    pay and unable to have weekends or holidays off.

    Advice to Management

    no

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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