Convergys - Customer Service Representative | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (2)

"Customer Service Representative"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Florissant, MO
Former Employee - Customer Service Representative in Florissant, MO
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Convergys full-time (Less than a year)

Pros

- Unlimited overtime (when you need it)
- Training was fun and interesting
- Environment (It all depends)
- Friendly team leaders

Cons

- Pay is very subpar as opposed to what other customer reps get
- Products are very bad, yet have to deal with the calls about the horrible products
- Late/No Announced mandatory overtime
- Oh.. did I mention mandatory overtime? lol
- Poor work establishment
- Horrible management/Superiors

Other Employee Reviews for Convergys

  1. "Not a bad job for college students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Depending on the program you work for, decent schedule.

    Cons

    Low pay with almost no place for growth in the company.


  2. Helpful (3)

    "It was not the most enjoyable company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    -$10/hr base pay starting out
    -Monthly sales commission
    -Decent health benefits (eye, dental, and medical)
    -40+ hours a week
    -UTO & PTO

    Cons

    -High turn-over rates
    -New hires have two weeks on the floor in sales department before quickly being moved to CRG (retention department) whether they have a choice in the matter.
    -The management is not great.
    -Some team leaders on the floor are unreliable as team leaders (never available, etc)
    -Sitting all day in cubicle
    -Too many staff to find a free computer before being late trying to get logged into one
    -High stress level job at times

    Advice to Management

    -Be available more to better supervise those under you, because the chosen team leaders could have been chosen more carefully.
    -The team meetings are sometimes completely ineffective and just took time away from making more sales, bundles, or "saves" in retention department
    -In order to take time off in advance, don't make employees jump through hoops trying to get ahold of floor support, etc. If someone says they can fill in for another employee or trade shifts, the policy is ridiculous. Employees have to fill in for it through work computers 24 hours in advance (Not 23 hours but right at 24) and aren't shown how to prior.
    -Alot of the training is unimportant facts trainees never remember about the first satellite, etc, and could be shortened to one week instead of two.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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