Convergys - Like being in a bad relationship | Glassdoor
There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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"Like being in a bad relationship"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - U-verse Agent in Denver, CO
Former Employee - U-verse Agent in Denver, CO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Convergys full-time (Less than a year)

Pros

*Paid training; good pay for 20-somethings; mostly fun people to work with; reasonable scheduling; clean work environment

Cons

Inadequate training & re-training; few people on the floor who had a clue about the more obscure/rarely-used systems; too much emphasis on sales and upsells than customer SERVICE.

Advice to Management

Make sure ALL your TLs and managers are well-trained in BOSS and SORD.

Other Employee Reviews for Convergys

  1. Helpful (2)

    "ATT IRU CSE - Cust Serv & Problem Res Rep II"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - ATT IRU CSE - Cust Serv & Problem Res Representative II in Raleigh, NC
    Current Employee - ATT IRU CSE - Cust Serv & Problem Res Representative II in Raleigh, NC
    Recommends

    I have been working at Convergys full-time (Less than a year)

    Pros

    Pay is severly low but hey it is working at home with unlimited OT. This is not a career position just something to add to my business income. Takes me to about 6500.00 month now with this role. Im not complaining yet!

    Cons

    Training begins on the 4th

    Advice to Management

    Have not had interaction with the management staff to date.


  2. "Poor compensation structure. Limited training, and poor mentorship."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Team Leader in Charlotte, NC
    Former Employee - Team Leader in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Good entry level opportunity to gain customer service experience.

    Cons

    Poor compensation structure, office culture, and front line mentorship.

    Advice to Management

    Improve compensation structure, and reward for performance. Leadership and training improvement needed.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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