Tricky role as heavily reliant on other depts and company policies that don’t support existing customers - Customer Success Manager (CSM) Convious Employee Review

Scale up pain company has a lot of new, inexperienced staff Legacy knowledge has not been passed on Staff need significantly better product training Focus is on getting new business not look after existing business, which leaves CSMs in challenging position System isn’t easy to onboard AMS office staff get all the perks, info, opportunities, fun, knowledge sharing