CouchSurfing - Management is cold & clueless. The food is good. | Glassdoor
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There are newer employer reviews for CouchSurfing

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Helpful (19)

"Management is cold & clueless. The food is good."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Engineer in San Francisco, CA
Former Employee - Engineer in San Francisco, CA
Doesn't Recommend
Neutral Outlook

I worked at CouchSurfing full-time

Pros

1) The office furniture is nice
2) Ping-pong table
3) The chef is a very good chef.
4) Good health benefits to balance the stress and hostility from Management.
5) Mediocre severance

Cons

1) Co-workers disappear from the office and you don't know until weeks later that they were not on vacation. This happens monthly!

2) Company relies heavily on a media façade to spin the negative comments of the Community regarding the Corporate take-over of the company and the deletion of website features.

3) Product & Management has background in games and doesn't understand the CouchSurfing community or why the product (which they inherit) was successful in the past. This leads to poor design decisions, wasted engineering hours, and lots of last-minute pressure to deliver last-minute changes.

4) "Unlimited vacation" is NOT good like it may sound. Unlimited vacation mean you only take vacation if your manager lets you (even if you earned the vacation). State of California requires employer to pay you untaken vacation hours when you are terminated but unlimited vacation avoids this because you do not earn any vacation hours. Basically it is a trick to avoid having to pay for unused vacation hours when they fire you.

Note: They are writing 5-star reviews on Glassdoor to balance out the negative reviews. Read the positive and negative ones and make decision yourself. It is the media propaganda game like all the internet is! My recommendation: Don't work too hard, don't work overtime, and be prepared for termination regardless of how good your performance is.

Advice to Management

Treat people with respect. Don't rely on media to pretend that you are a respectful & cultural company. You clearly doesn't care about employees or about the people in the Community. Don't see the Community and your employees as data points.

Also, Stop lying.

In another review a person wrote "Couchsurfing has (finally) completed planned lay-offs of low-performing staff" which is just trying to create a scapegoat for the management's poor performance and mistakes. For example, the latest website updates which took much longer than anticipated, and look & perform poorly.

Other Employee Reviews for CouchSurfing

  1. Helpful (19)

    "Hire and fire"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Applications Engineer in San Francisco, CA
    Current Employee - Mobile Applications Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at CouchSurfing full-time (Less than a year)

    Pros

    The couches in our giant sky-lit office in San Francisco are comfy.
    Top-of-the-line medical, dental, and vision. 100% company-sponsored for employees. 50% for spouses and dependents.
    Extra time off to surf on members’ couches and experience Couchsurfing firsthand. Travel expenses.
    Equity stake in a start-up that’s already had eight years of success as a former non-profit. And a salary that rewards my creativity.
    Free healthy lunch, dinner, and snacks. Friday happy hour. Caffeine on tap. Safe parking for bicycles. Weekly ping pong turnaments. No dress code.

    Cons

    There's no strategy and no vision. A lot of stress and panic lately, resulting in last minute cancellations. If they don't fire me soon, like most of the people who worked here when I started, I'll have to quit before I go crazy or get an ulcer.

    Advice to Management

    Start telling the truth and listen to our customers.


  2. Helpful (10)

    "On your toes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in San Francisco, CA
    Current Employee - Programmer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at CouchSurfing full-time (Less than a year)

    Pros

    If you want to learn to change directions at the the bounce of a ping pong ball, catering to whims and about faces and general directionlessness, fixing what you broke yesterday by tearing it down tomorrow, CS is the perfect place for you. Adaptable people who can pretend to be working, offering fake contributions while praising today's fad and criticizing it tomorrow once "management" has decided to flip the coin again, will be mush appreciated.

    Cons

    What's to complain about? Now that the old staff has been tossed in the gutter, the cream of indecisiveness has taken the helm. They are so decisive they can go left and right at the same time, while falling backwards. It's a bit tiresome pretending to be an idiot, and while the food is free, it's a bit monotone.

    Advice to Management

    Change management.

There are newer employer reviews for CouchSurfing
There are newer employer reviews for CouchSurfing

See Most Recent

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