Coupa Software Inc - Lots of mojo. On the path to HUGE SUCCESS!! | Glassdoor
There are newer employer reviews for Coupa Software Inc
There are newer employer reviews for Coupa Software Inc

See Most Recent

Helpful (1)

"Lots of mojo. On the path to HUGE SUCCESS!!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales
Current Employee - Sales
Recommends
Positive Outlook
Approves of CEO

I have been working at Coupa Software Inc full-time (Less than a year)

Pros

Product and the genuine and relentless focus on Customer Success rocks! Customers are truly happy and they have high adoption. No shelfware - unheard of in the enterprise software space. At my prior companies, unhappy customers and shelfware were huge barriers to upwell/cross-sell/renewals.

All the building blocks for Sales are in place....Very solid Sales leadership. Great support teams - Pre-sales, value, customer success, services. Use of productivity tools (Salesforce and other). Tightly knit with Marketing and Channels / Partners. None of the BS you see in large companies - overlays, reporting to multiple bosses, periodic status updates. Enviable track record of head-to-head competitive wins.

Company Leaders are visionary and inspiring. Lots of passion and energy. Overall, a great place for people who truly are committed to excellence and impact.

On the right path to "home run" success!

Cons

Lots of new faces because of rapid growth. The challenge will be to maintain the mojo as we rapidly scale.

This is not a "con" - but this is not the best fit for people who like to wait on the sidelines before everything is figured out.

Advice to Management

Continue your steady leadership and proactively address the challenges that come with scale and rapid growth.

Other Employee Reviews for Coupa Software Inc

  1. Helpful (6)

    "Great Product but.... Management By Fear Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Coupa Software Inc full-time (More than a year)

    Pros

    Really good and beautiful product but it's not enough! bring better culture and things will turn around.

    Cons

    Management by fear, your efforts are not appreciated. High turnover!!. Be ready to be questioned and your efforts not appreciated. NOTHING is good enough for sales leadership, he wants to be hardcore, probably that's how he hides from his ignorance and lack of sales experience.

    Advice to Management

    Change Sales leadership soon, there is no way to have a motivated sales force with the current conditions, you need motivated people to win. Happy employees produce happy customers and happy customers produce new customers.


  2. Helpful (8)

    "Great CEO and CTO...Sales leadership lacks emotional intelligence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Coupa Software Inc full-time

    Pros

    CEO has put the company on the right course. However, a bad sales culture can kill any organization.

    Cons

    Sales leadership is out of alignment with the rest of the companies focus on customer success. Very ego driven management style that is intent on publically humiliating people. They will say anything in the interview but treat you like a marine recruit the moment you get off the bus.

    Use LinkedIn and backchannel with people who have recently left the company. If Coupa submitted themselves to a benchmarking service their attrition rate would be the highest of any company in any industry for the past 20 years. They have too many smart people to be that bad at hiring. Something else must be going on.

    Advice to Management

    Follow the proverb "a fish rots from the head down". Many CEO's have brought in new sales leaders or shared leadership to address this issue. They were perfect for the first 3 years of your transformation but you need a more emotionally mature leader moving forward. Good luck. I am still rooting for Coupa!

There are newer employer reviews for Coupa Software Inc
There are newer employer reviews for Coupa Software Inc

See Most Recent

Work at Coupa Software Inc? Share Your Experiences

Coupa Software Inc
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or