Employee Review
- Current Employee, more than 1 year★★★★★
Great company experiencing macroeconomic growing pains
Jan 26, 2023 - Customer Success Manager (CSM) in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
We have a transparent, sales-focused CS organization where you have clear revenue goals to hit. Great team members and leadership in CS, very friendly cross-functional team members. Great medical, vision, dental benefits. I was able to get a nice pair of eye glasses with transition lenses 100% covered here in the US, unheard of in past employment.
Cons
The layoffs in November 2022 were sudden and leadership could have had a transparent plan in place to share for how we will move forward and ideally avoid this situation again. It has taken a few months to mentally recover from losing colleagues and the 2023 economic environment in tech is still worrisome. Remote-first means you have to focus on building relationships with peers and across departments in this environment. You have to be outgoing to show your impact. Very high standards for performance and being remote-first means you can feel isolated and stressed if you do not find the proper outlets. Many layers of management on Enterprise makes it hard to feel seen unless working on high visibility/impact accounts.
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Other Employee Reviews
- Current Employee, more than 1 year★★★★★
Growing pains with significant upside
Mar 24, 2023 - Regional Sales Manager in Mountain View, CARecommendCEO ApprovalBusiness OutlookPros
Coursera is an amazing company maturing into it's next phase. This naturally brings pain to some and significant opportunity to others. The company does a great job with internal mobility and is committed to nurturing a strong culture and developing in-house leadership. Strong focus on DE&I.
Cons
Transition can be a grind; new objectives, tools, processes, people, methodologies, etc. It often feels like working at a start-up.
Continue reading - Former Employee★★★★★
Great Mission - Greedy Leadership
Jan 11, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
For the most part a good salary, benefits - unlimited PTO, free learning (which continues after you leave company), wellness weeks
Cons
Unrealistic goals, poor work-life balance for most employees, poor management accountability, poor internal development in most organizations, do not utilize their own product like they should because of the lack of work-life balance. Leadership was greedy during layoffs. Coursera’s strong financial position with no debt (close to $1B in assets) and executives with 8-figure salaries (plus bonus) were given a substantial amount of RSU’s without vesting cliffs granted in Oct and received in Nov shortly after the layoff. Other prominent organizations with layoffs considered the impact to those laid-off and accelerated the grants and waived vesting cliffs. For a B corp company which prides itself on doing the right thing and investing in its people, senior leadership quickly forgot that philosophy when it came to receiving RSUs. Great WSJ article on how Coursera handled their layoffs.
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