Political, phony and controlling environment - Front Desk Agent Courtyard Employee Review

1.0
Mar 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Having autonomy as a night auditor

Cons

The job itself is emotionally draining. Youre expected to be robotic. Most Marriotts are like this, with the exception of the towneplace suite I worked at which I attribute to my bosses amazing management style. You dont feel valued there, many people developed anxiety issues from working there.

Explore other reviews about Courtyard

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to work with. Very Positive

Cons

Very tough and demanding wirk schedule

2.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The guests were always lovely, and made the job fulfilling.

Cons

Management was awful, no support from them. Favoritism, enabling one person something but not the other. No structure; expectations and rules change by the day. Upper management turns a blind eye to misconduct and abuse of all forms. No loyalty from the company to its employees. Wage theft, illegal time clock adjustments, sexual harrassment from superiors, hostile work environment, all condoned by upper management.

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